Omer Khalid

Worked with the Ericsson Pre-sales team to present the MSDP solution to Jazz Management and supervised the Due Diligence of Jazz Network Operations Center setup. Identified improvement areas and managed the integration of the MSDP tool with Jazz Network, demonstrating a 10% reduction in field force using Ericsson Work Force Management (WFM) tool.

Led the Operations & Maintenance of 1500 Huawei BTS sites for Jazz Network in the South region, providing support in setting up project implementation structures. Offered technical assistance during provisional/final acceptance and defined KPIs for project speed-up and smoothening. Provided consultancy services to Myson Pre-sales teams for winning 2G, 3G, LTE, and Transport network rollout project

Responsible for taking over all ZTE VAS Nodes under the Managed Services umbrella and for hiring and training the VAS MS team from scratch. Managed all KPIs, including network availability and GoS of the VAS domain, and served as the Single Point of Contact for customer management regarding 2nd and 3rd line maintenance issues. Ensured effective communication among teams, resulting in reduced MTTR,

Led the successful transition and takeover of the entire Zain IN/VAS/Core/Transmission & RAN network from NSN Managed Services to Ericsson. Built and managed Back Office and Field Maintenance teams of over 200 engineers, ensuring all GoS and Network Availability KPIs consistently remained above contractual targets. Responsible for 24x7 alarm surveillance and end-to-end ownership of network issues,

Spearheaded the entire Managed Services Transformation Project for du Northern Emirates, including Huawei 2G/3G equipment base, achieving significant improvement in customer satisfaction. Developed a Managed Services Handbook containing all processes and procedures for NOC, BO & FLM Operations. Led the transformation project, audited and improved MS processes, developed internal KPIs, and tracked

Managed the entire PLC of NOC Data Wall, from business case preparation to deployment and commissioning, and successfully handled the integration of HP TeMIP software as the umbrella OSS monitoring tool. Established and implemented SOPs/functional processes for the newly in-sourced NOC in alignment with TL9000 standards, significantly enhancing operational efficiency through Six Sigma initiatives.

Played a vital role in the rollout of Ufone, Pakistan's 3rd largest GSM Operator, managing the entire service cycle from network planning to after-deployment maintenance. Led the technical team to provide support for Ufone's Access Network in 14 cities, consisting of Nortel 2G & e3 BSCs, transcoders, and cell sites. Managed BSS Network KPI reports, interfaced with planning teams for network dimens

Managed the fastest GSM 900/1800 expansion project in Pakistan's history, overseeing the installation of new cell sites and addition of new BSCs/transcoders to the network. Monitored subcontractors for timely installation of antennas and feeder cables, and devised equipage plans in conjunction with the RF team. Performed optimization and fine-tuning of the network based on drive test data and pred

Spearheaded the rollout of the GSM 900 network (Ufone) and expansion (Phase 2) for Pak Telecom Mobile Ltd. in Central & Northern regions, spanning 11 major cities. Led a team of BSS engineers and technicians for installation and commissioning of BTS, BSCs, and transcoders. Directed optimization and fine-tuning activities via MapInfo based on RF acceptance drive test data, and planned network expan

Completed a Bachelor of Science in Electrical Engineering with a specialization in Telecommunications. The curriculum covered fundamental principles and advanced topics relevant to the telecommunications industry.