Hussain Asghar Mohammed
@hussainasgharmohamme
Interconnections & Service Assurance Lead driving provisioning, process improvement, and cloud enablement.
PakistanWhat I'm looking for
I am an interconnection services and service-assurance leader with progressive experience managing end-to-end provisioning, stakeholder engagement, and team performance across global and remote environments. I leverage Salesforce, ServiceNow, Lean Six Sigma, AWS and Azure knowledge to streamline workflows, reduce bottlenecks, and ensure on-time delivery against SLAs.
Across roles from Provisioner to Manager – Lead, I have led cross-functional teams, designed standard cross-connect circuits, supported pre-sales technical guidance, and translated client feedback into scalable process improvements. I hold certifications in Salesforce Administration, Lean Six Sigma Green Belt, AWS Solutions Architect (Associate), Azure Administrator and ITIL 4, and I seek managerial roles where I can drive operational excellence and customer-centric outcomes.
Experience
Work history, roles, and key accomplishments
DRLead end-to-end coordination of interconnection services, streamlining provisioning to meet SLAs and improving customer retention through process optimization and data-driven reporting.
DRManaged provisioning workflows and led a growing team while driving process optimization initiatives to improve efficiency across interconnection services.
DRCoordinated provisioning for colocation and interconnection services, met stringent SLAs, and conducted performance analyses to inform process improvements.
Service Support Officer
Woolworths Online
Apr 2020 - Feb 2022 (1 year 10 months)
Analyzed support trends and implemented proactive solutions that reduced incidents and improved operational continuity for retail stakeholders.
Junior Network Administrator
NSW SLASA
Feb 2019 - Jun 2019 (4 months)
Optimized and secured network infrastructure for educational institutions, performed setup and troubleshooting to ensure uptime and performance.
Technical Assistance Engineer
Cybernet Pvt. Ltd
Dec 2016 - May 2017 (5 months)
Provided Level 1 customer support via CRM, managed incident tickets, and used data analysis to identify service delivery improvements.
Education
Degrees, certifications, and relevant coursework
University of Western Sydney
Master of Information and Communication Technology, Information and Communication Technology
2017 - 2019
Completed a Master of Information and Communication Technology, focusing on applied ICT practices and technologies.
NTNED University of Engineering & Technology
Bachelor of Engineering, Telecommunications
2013 - 2016
Earned a Bachelor of Engineering in Telecommunications with coursework in networking and telecommunications systems.
Beaconhouse School System
O & A Levels, Secondary Education
2010 - 2012
Completed O and A Level secondary education following the Cambridge curriculum.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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