Muhammad Usman
@muhammadusman26
Experienced technology-focused Service Delivery Manager driving cross-functional delivery and operational improvements.
PakistanWhat I'm looking for
I am a technology-focused Service Delivery Manager with extensive experience delivering IoT, RPA, mobile and AI solutions across healthcare, hospitality, oil & gas, and supply chain industries. I lead large service teams, run service reviews, and drive process improvements that boost efficiency and client satisfaction.
My background includes hands-on IT engineering and senior IT operations roles where I managed multi-site networks, implemented kiosks and reporting systems, and reduced downtime through standardized procedures and data-driven analysis. I hold an MBA and certifications in project management and product analytics, and I combine technical understanding (cloud, SDLC, SQL, Python) with strong stakeholder and resource management skills.
Experience
Work history, roles, and key accomplishments
Service Delivery Manager
Powersoft 19
Jul 2022 - Present (3 years 3 months)
Led delivery of IoT, RPA, mobile and AI solutions across healthcare, hospitality, oil & gas, and logistics; drove process improvements and stakeholder communication to increase efficiency and client satisfaction while managing a team of 40+ service professionals.
Information Technology Engineer
Tazah Technologies
Mar 2022 - Jun 2022 (3 months)
Designed and managed network infrastructure and collaborated with cross-functional teams to troubleshoot and resolve complex technical issues, ensuring optimal performance and security.
MCSenior IT Executive
McDonald’s
Mar 2016 - Feb 2022 (5 years 11 months)
Managed IT for 45 stores, improving network efficiency (downtime -20%) and reducing serious crashes by 25%; led rollout of self-ordering kiosks and a back-office reporting system and cut false alarms by 70% using Power BI and Excel analysis.
Education
Degrees, certifications, and relevant coursework
National College of Business Administration & Economics (NCBA&E)
Master of Business Administration, Business Administration
2017 - 2019
Activities and societies: Relevant courses: Project Management, Finance, Marketing, Accounting
Completed a Master of Business Administration (MBA) with coursework in Project Management, Finance, Marketing, and Accounting from 2017 to 2019.
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
Interested in hiring Muhammad?
You can contact Muhammad and 90k+ other talented remote workers on Himalayas.
Message MuhammadFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
