Himalayas logo
MU
Open to opportunities

Muhammad Usman

@muhammadusman26

Experienced technology-focused Service Delivery Manager driving cross-functional delivery and operational improvements.

Pakistan
Message

What I'm looking for

I seek a leadership role delivering technology solutions where I can drive cross-functional teams, improve processes, and scale operational excellence while growing in product and program responsibilities.

I am a technology-focused Service Delivery Manager with extensive experience delivering IoT, RPA, mobile and AI solutions across healthcare, hospitality, oil & gas, and supply chain industries. I lead large service teams, run service reviews, and drive process improvements that boost efficiency and client satisfaction.

My background includes hands-on IT engineering and senior IT operations roles where I managed multi-site networks, implemented kiosks and reporting systems, and reduced downtime through standardized procedures and data-driven analysis. I hold an MBA and certifications in project management and product analytics, and I combine technical understanding (cloud, SDLC, SQL, Python) with strong stakeholder and resource management skills.

Experience

Work history, roles, and key accomplishments

McDonald’s logoMC

Senior IT Executive

McDonald’s

Mar 2016 - Feb 2022 (5 years 11 months)

Managed IT for 45 stores, improving network efficiency (downtime -20%) and reducing serious crashes by 25%; led rollout of self-ordering kiosks and a back-office reporting system and cut false alarms by 70% using Power BI and Excel analysis.

Education

Degrees, certifications, and relevant coursework

NN

National College of Business Administration & Economics (NCBA&E)

Master of Business Administration, Business Administration

2017 - 2019

Activities and societies: Relevant courses: Project Management, Finance, Marketing, Accounting

Completed a Master of Business Administration (MBA) with coursework in Project Management, Finance, Marketing, and Accounting from 2017 to 2019.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Muhammad Usman - Service Delivery Manager - Powersoft 19 | Himalayas