Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@muhammadusman26
Experienced technology-focused Service Delivery Manager driving cross-functional delivery and operational improvements.
PakistanI am a technology-focused Service Delivery Manager with extensive experience delivering IoT, RPA, mobile and AI solutions across healthcare, hospitality, oil & gas, and supply chain industries. I lead large service teams, run service reviews, and drive process improvements that boost efficiency and client satisfaction.
My background includes hands-on IT engineering and senior IT operations roles where I managed multi-site networks, implemented kiosks and reporting systems, and reduced downtime through standardized procedures and data-driven analysis. I hold an MBA and certifications in project management and product analytics, and I combine technical understanding (cloud, SDLC, SQL, Python) with strong stakeholder and resource management skills.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Powersoft 19
Jul 2022 - Present (3 years 4 months)
Led delivery of IoT, RPA, mobile and AI solutions across healthcare, hospitality, oil & gas, and logistics; drove process improvements and stakeholder communication to increase efficiency and client satisfaction while managing a team of 40+ service professionals.
Tazah Technologies
Mar 2022 - Jun 2022 (3 months)
Designed and managed network infrastructure and collaborated with cross-functional teams to troubleshoot and resolve complex technical issues, ensuring optimal performance and security.
MCMcDonald’s
Mar 2016 - Feb 2022 (5 years 11 months)
Managed IT for 45 stores, improving network efficiency (downtime -20%) and reducing serious crashes by 25%; led rollout of self-ordering kiosks and a back-office reporting system and cut false alarms by 70% using Power BI and Excel analysis.
Degrees, certifications, and relevant coursework
Master of Business Administration, Business Administration
2017 - 2019
Activities and societies: Relevant courses: Project Management, Finance, Marketing, Accounting
Completed a Master of Business Administration (MBA) with coursework in Project Management, Finance, Marketing, and Accounting from 2017 to 2019.
PakistanYou can contact Muhammad and 90k+ other talented remote workers on Himalayas.
Message Muhammad
FAFahad Azmi
Associate Director Software Services, 10Pearls
ASAfaq Shakoor
Head of Professional Services & Engineering, Evantagesoft Pvt. Ltd.
Awais Rasheed
Program Manager, Illumina Technology Solutions
ASAmina Saeed
Senior Technical Project Manager/ Scrum Master, Rewaa
Fasahat Ali
Tech Services Lead, Glaxo Smith Kline Pakistan Limited (GSK)
Jog Trott2
Senior Manager, Spine Engineering, Spine Engineering
Muhammad Azeem
Projects & Service Delivery Lead, Orange Technologies
Jalal Khan Jadoon
Project Manager, ZIEL Global Private Limited Visionnect Dubai Petroleum
Umair Sani
Senior Manager, Service Delivery, Afiniti
RRRabia Rizwan
Senior Project Manager, Fidsor
