I’m looking for a remote role in crypto, fintech or payments where I can apply my experience in customer operations, technical support, P2P, KYC, risk and complex case resolution. I’m especially interested in roles that combine customer-facing work with investigations, payments, compliance or technical problem-solving, with opportunities to grow further into operations and technology.
Ayman El Youzghi
@aymanelyouzghi
Dutch-speaking crypto & fintech support professional with exchange operations, payments, P2P, KYC and risk experience.
What I'm looking for
Dutch and English-speaking customer support and operations professional with experience supporting users of a global cryptocurrency exchange. My background includes crypto and fiat deposits and withdrawals, P2P transactions and disputes, KYC and compliance-related cases, account security, risk-triggered cases, card products, staking and Web3 services.
I’m experienced in handling complex and sensitive customer issues through live chat and email, investigating cases across internal systems, following SOP-driven workflows, and coordinating escalations with specialized teams. I have worked with Salesforce and other operational and CRM tools in fast-paced, compliance-sensitive environments.
I’m particularly interested in remote opportunities across crypto, fintech, payments, customer operations, technical support, risk operations and trust & safety. Alongside my operational background, I’m currently developing my technical skills in Python and related technologies.
Experience
Work history, roles, and key accomplishments
Administrative & Inbox Operations Support
Groei-IT
Jun 2026 - Present (4 months)
Manage LinkedIn inbox correspondence and administrative follow-up for a Dutch IT company, coordinating candidate communication and next steps.
Evaluate Dutch and English LLM outputs against structured quality rubrics, identifying factual errors, reasoning flaws and instruction-following failures.
Handled high-volume Dutch and English support cases across crypto and fiat payments, card transactions, P2P disputes and account security in a QA-audited environment. Worked on Travel Rule, KYC and risk-triggered account cases, reviewing verification and source-of-funds submissions.
Managed pipeline records and follow-up with senior decision-makers. Named Top Salesperson of the Team in January 2023.
Consistently exceeded monthly sales targets by 120–140% through strategic outreach and client-focused solutions. Recognized as Top Salesperson of the Team in January 2023 for exceptional performance and revenue contributions. Drove pipeline growth and client acquisition through targeted B2B qualification campaigns.
Talent Associate
Eximium Talent LTD
Jul 2023 - Nov 2023 (4 months)
Partnered with tech startups to streamline talent acquisition strategies, ensuring alignment with company culture and goals. Achieved a high placement success rate by screening and interviewing top-tier candidates, improving hiring process efficiency.
Junior Marketing Campaign Manager
Glomotra GmbH
Apr 2022 - Nov 2022 (7 months)
Generated $12,000 in revenue in the first month by designing high-impact marketing creatives and executing data-driven campaigns. Launched and optimized multi-region campaigns, driving audience engagement and improving ROI through tailored landing pages and A/B testing.
Owned escalated technical cases, diagnosing software errors, data loss and system failures using error logs and technical documentation within SLA targets. Reproduced issues for third-line engineering and contributed knowledge base improvements.
Education
Degrees, certifications, and relevant coursework
Odisee University
Bachelor of Arts, Business Administration
2018 - 2019
SolBridge International School of Business
Bachelor of Arts, Business Administration
2017 - 2018
Santa Barbara City College
Associate Degree, Marketing
2016 - 2017
Focused on Marketing and Growth strategies including Social Media Marketing, Affiliate Marketing, Google Ads, and Lead Generation.
Koninklijk Atheneum Etterbeek
Secondary Degree, Economics and Modern Languages
2009 - 2015
Completed secondary education with a focus on Economics and Modern Languages.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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