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Ayman El YouzghiAY
Open to opportunities

Ayman El Youzghi

@aymanelyouzghi

Dutch-speaking crypto & fintech support professional with exchange operations, payments, P2P, KYC and risk experience.

Morocco
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What I'm looking for

I’m looking for a remote role in crypto, fintech or payments where I can apply my experience in customer operations, technical support, P2P, KYC, risk and complex case resolution. I’m especially interested in roles that combine customer-facing work with investigations, payments, compliance or technical problem-solving, with opportunities to grow further into operations and technology.

Dutch and English-speaking customer support and operations professional with experience supporting users of a global cryptocurrency exchange. My background includes crypto and fiat deposits and withdrawals, P2P transactions and disputes, KYC and compliance-related cases, account security, risk-triggered cases, card products, staking and Web3 services.

I’m experienced in handling complex and sensitive customer issues through live chat and email, investigating cases across internal systems, following SOP-driven workflows, and coordinating escalations with specialized teams. I have worked with Salesforce and other operational and CRM tools in fast-paced, compliance-sensitive environments.

I’m particularly interested in remote opportunities across crypto, fintech, payments, customer operations, technical support, risk operations and trust & safety. Alongside my operational background, I’m currently developing my technical skills in Python and related technologies.

Experience

Work history, roles, and key accomplishments

SupportYourApp logoSU

Customer Support Consultant

Oct 2025 - Jun 2026 (8 months)

Handled high-volume Dutch and English support cases across crypto and fiat payments, card transactions, P2P disputes and account security in a QA-audited environment. Worked on Travel Rule, KYC and risk-triggered account cases, reviewing verification and source-of-funds submissions.

Leyton logoLE

Inside Sales Representative

Oct 2022 - Jul 2024 (1 year 9 months)

Consistently exceeded monthly sales targets by 120–140% through strategic outreach and client-focused solutions. Recognized as Top Salesperson of the Team in January 2023 for exceptional performance and revenue contributions. Drove pipeline growth and client acquisition through targeted B2B qualification campaigns.

EL

Talent Associate

Eximium Talent LTD

Jul 2023 - Nov 2023 (4 months)

Partnered with tech startups to streamline talent acquisition strategies, ensuring alignment with company culture and goals. Achieved a high placement success rate by screening and interviewing top-tier candidates, improving hiring process efficiency.

Education

Degrees, certifications, and relevant coursework

Odisee University logoOU

Odisee University

Bachelor of Arts, Business Administration

2018 - 2019

SolBridge International School of Business logoSB

SolBridge International School of Business

Bachelor of Arts, Business Administration

2017 - 2018

Santa Barbara City College logoSC

Santa Barbara City College

Associate Degree, Marketing

2016 - 2017

Focused on Marketing and Growth strategies including Social Media Marketing, Affiliate Marketing, Google Ads, and Lead Generation.

KE

Koninklijk Atheneum Etterbeek

Secondary Degree, Economics and Modern Languages

2009 - 2015

Completed secondary education with a focus on Economics and Modern Languages.

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