Joe Parsley

Launched a new TPA with API/SFTP integrations in 3 weeks delivering 100% data visibility, deployed a SQL-driven claims health dashboard, and implemented AI FNOL automation that cut manual entry time by 50% and reduced leakage via QA workflows by 20%.

Built the claims department, overhauled Snapsheet workflows to reduce claims cycle time by 30%, and created forecasting models in Power BI/Sheets to align staffing and budgets with demand.

Automated compliance alerts and rate recalculations to reduce manual errors by 25%, produced state expansion underwriting guides to accelerate market entry, and refined risk selection to drive profitable portfolio growth.

Handled subrogation and claims technical recruiting activities, recruited 25 claims professionals improving team productivity by 20%, and implemented ATS automation to boost recruiter throughput by 35%.

Co-built an internal claims management interface integrating CCC, Xactimate, and Guidewire, wrote SQL and BI dashboards for real-time claim visibility, and automated provisioning/workflows reducing IT onboarding time by 60%.

Improved pricing accuracy by 15% and enhanced team accuracy/onboarding consistency by authoring training playbooks and refining underwriting processes.

Audited estimates for accuracy and compliance uncovering $250K in potential overpayments annually and partnered with engineers to test claims software improving UX and performance.

Managed ~200 auto claims weekly, led Guidewire migration UAT training for 100+ adjusters, and identified $40K in annual recoveries through subrogation opportunities.

Completed an Associate-level technical program focused on practical IT and technical skills supporting recruiting and hiring campaigns.