JoeOnna Kidio

As a Human Resources Assistant, I provide comprehensive administrative support by managing confidential patient records and schedules. I implement tracking systems to enhance efficiency and coordinate complex scheduling for senior leadership, ensuring smooth operations across multiple time zones.

In my role as a Customer Experience Specialist, I managed complex administrative requests across various communication channels while maintaining strict confidentiality. I consistently met performance metrics and identified process improvements to enhance workflow efficiency.

As a Credit Solutions Consultant, I managed financial documentation and client records with a focus on accuracy and compliance. I coordinated communication between clients and financial institutions, utilizing advanced problem-solving skills to enhance client satisfaction.

In my position as a Guest Service Associate, I exceeded performance targets by implementing strategic goal-tracking methodologies. I fostered an inclusive environment and cultivated a customer-first mindset, transforming service interactions into memorable experiences.

Pursuing a Master of Business Administration with an expected graduation date in May 2025, focusing on advanced business management and strategic decision-making.

Completed a Bachelor of Arts in Speech Communications, focusing on effective communication strategies and public speaking skills.