Joe Mari Pingol

Responsible for engaging with clients via phone, email, and chat to assist with inquiries related to their cryptocurrency exchange accounts. Handles cash and crypto deposits and withdrawals, while also educating clients on platform processes, crypto use, and relevant banking regulations. Ensures a clear, supportive, and compliant customer experience.

Handles various administrative tasks, including calendar management, data entry, research, social media, and website content management. Provides support in travel arrangements, project coordination, meal planning, and event planning.

Ensures adherence to industry regulations, conducts audits, and collaborates with teams to maintain compliance. Stays updated on regulatory changes and contributes to policy development.

Safeguards the bank and customers from fraud by monitoring accounts, investigating suspicious activities, and processing claims. Provides customer service, collaborates with internal teams for compliance, improves fraud detection processes, and analyzes data to enhance security.

Troubleshoots and assists customers with installation, software, and connectivity issues for Google Nest security cameras. Handles warranty claims, provides security guidance, and prioritizes customer satisfaction while emphasizing data privacy and security.

Handles inquiries for brands like Rockport, Versace, and Solstice via phone, email, and chat, assisting with orders, returns, sizing, and product information. Advanced to a supervisory role, leading a team in meeting targets, resolving issues, and maintaining high service standards.

Provides advanced technical support for Dish Network customers, addressing complex issues and serving as an escalation point. Mentors and trains less experienced agents, maintains quality standards, and contributes to process improvement initiatives.

Studied Business Administration with a major in Finance and Treasury Management. Gained knowledge in financial principles, treasury operations, and business management strategies.