Cathyrine Sarno

I am a highly skilled customer service professional with nearly six years of experience supporting high-volume financial, telecom, and healthcare accounts. I consistently exceed KPIs, improve CSAT scores, and handle escalations with efficiency.

At Infosys I managed financial services inquiries, verified identities, and processed loan and payment transactions while achieving top performance metrics for AHT, quality, and customer satisfaction. I have also supported telecom customers at iQor, maintaining 95%+ CSAT while resolving billing and technical issues.

Previously, I served as a Subject Matter Expert on a healthcare account where I mentored teammates, conducted call calibrations, and contributed to knowledge base and process improvements. I additionally have experience in regulatory compliance work preparing submissions and supporting audits in the energy sector.

I excel with CRM platforms such as Salesforce, Zendesk, and NICE, and thrive in remote and virtual collaboration environments. I am actively seeking a remote role where I can deliver exceptional service and contribute to operational excellence.