Open to opportunities

Joel Nezat

@joelnezat

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IT support professional with strong customer service and technical skills.

United States

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What I'm looking for

I am looking for a role that challenges me and allows for growth in IT support, with a focus on customer service and technical problem-solving.

I am an IT support professional with a passion for leveraging my technical skills and customer service experience to contribute to organizational success. With a background in various roles, including my current position as a Dispatch/Support Representative at Waitr, I have honed my ability to communicate effectively with customers and resolve issues efficiently. My experience in managing expectations and utilizing analytics to optimize processes has equipped me with the tools necessary to thrive in a fast-paced IT helpdesk environment.

Throughout my career, I have consistently exceeded expectations, whether it was in sales at Barney's Police Supply or ensuring a secure environment as a Correctional Deputy. My technical certifications, including Google IT Support and IT Security, complement my hands-on experience and provide a solid foundation for tackling complex IT challenges. I am eager to bring my skills to a new role where I can continue to grow and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Dispatch/Support Representative

Current

Waitr

Jun 2019 - Present (6 years 2 months)

Dispatched orders and managed expectations within markets. Communicated with restaurants, drivers, and customers regarding order issues and provided support for city teams.

Customer Service Network Protocols Cloud Computing Debugging Analytics Communication Technical Support Database Management Social Media Management

Police Supply Assistant Manager

Barney's Police Supply and Indoor Range

Aug 2017 - Present (8 years)

Exceeded sales goals and fostered long-term customer relationships. Managed inventory to meet demands of Law Enforcement customers and supervised a sales staff of 2-3 employees.

Sales Customer Service Inventory Management Invoicing Staff Supervision Relationship Building Conflict Resolution Law Enforcement Sales Supply Chain Management

Correctional Deputy

Lafayette Parish Sheriff's Office

Mar 2017 - Present (8 years 5 months)

Ensured secure and supervised environments for incarcerated individuals. Used interpersonal skills to resolve issues peacefully and maintained inventory of essential items.

Security Interpersonal Skills Inventory Management Coordination Conflict Resolution Law Enforcement Public Safety Record keeping Communication Emergency Response

Store Clerk

Texaco

Jun 2012 - Present (13 years 2 months)

Managed stock levels and inventory control. Handled shipping and receiving, and assisted with promotional displays.

Inventory Control Merchandising Customer Service Stock Management Retail Operations Display Sales Support

Education

Degrees, certifications, and relevant coursework

South Louisiana Community College

Associate of Science, Information Technology

2017 -

Currently pursuing an Associate of Science degree in Information Technology. Developing expertise in IT support, networking, and system administration.

Louisiana State University Eunice

72 hours completed in social sciences/criminal justice, Social Sciences/Criminal Justice

2012 - 2016

Undertook coursework in social sciences and criminal justice, completing 72 hours of study. Gained insights into societal structures and legal frameworks.