Joel Kaula Nagahuedi

Generated outbound pipeline using AI-assisted research, intent-based targeting, and multi-channel outreach. Identified, qualified, and engaged high-potential prospects, then booked high-quality meetings for the sales team.

Built and managed operational systems supporting community development and cross-border initiatives, coordinating multi-stakeholder projects and partner relationships. Secured $300,000+ in partnerships through structured outreach and proposal development, and implemented AI-driven workflows to streamline communication and reporting.

Coordinated creative, PR, digital, and commercial teams to deliver campaigns on time, managing timelines, budgets, and reporting frameworks aligned to strategic objectives. Supported international campaign execution across Asia, Africa, Europe, and North America and contributed to multilingual content adaptation to maintain brand consistency.

Delivered real-time emergency assistance to global clients, coordinating with hospitals and international stakeholders to resolve urgent issues. Managed sensitive, time-critical cases through calm, structured decision-making and clear communication.

Provided technical support for mortgage and communication platforms, troubleshooting system navigation, billing, and account functionality issues. Delivered clear step-by-step guidance to improve user experience and maintained reporting frameworks to monitor performance.

Delivered high-level customer service in fast-paced, high-pressure environments, resolving issues in real time while maintaining professionalism and safety focus. Adapted communication styles for diverse international clientele and developed crisis-management skills.

Resolved technical and operational issues for payment processing systems by analyzing performance data and translating insights into actionable recommendations for partners. Supported merchants and customers with transaction issues, improving system reliability and partner experience.

Localized Amazon marketplace and music product content across English and French, translating and adapting product descriptions, partner communications, and metadata (including Canadian French). Conducted linguistic QA to ensure tone/voice consistency, naming accuracy, and metadata governance while coordinating with Product, Legal, and Operations for compliant regional publishing.

Completed the Operations, Localization, and Partnerships Professional with AI for Business Specialization on Coursera.

Earned a Business Arts Certificate through The Remix Project in 2015.

Completed studies at St Michael’s Catholic High School in 2009.