Tejasvi Tandon
@tejasvitandon
AI-driven strategist focused on enhancing business operations and customer experience.
What I'm looking for
I am an AI and Business Operations MBA candidate with a strong focus on operational efficiency and AI-enabled decision-making frameworks. My experience includes designing and prototyping AI-enhanced workflows, utilizing tools like the ChatGPT API and LangChain to explore automation opportunities within traditional business processes.
In my previous role as a Customer Service Strategist at CopilotAI, I spearheaded the design and deployment of HubSpot CRM, which significantly improved data visibility and funnel automation. My ability to collaborate cross-functionally has allowed me to gather valuable feedback and contribute to innovation documentation, aligning with the company's AI transformation goals.
Throughout my career, I have demonstrated a commitment to driving results, such as reducing customer response times by 80% through a custom GPT solution and winning first prize for innovative solutions in a hackathon. I am passionate about leveraging technology to enhance customer experiences and streamline operations.
Experience
Work history, roles, and key accomplishments
Customer Service Strategist
CopilotAI
Oct 2022 - Present (2 years 9 months)
Spearheaded the design and full deployment of HubSpot CRM, including process automation and metric tracking across GTM funnel. Led system integration of internal tools into the CS stack to improve data visibility and funnel automation, improving visibility by 23%.
MidMarket Account Executive
Real EstateWebmasters
Jan 2022 - Present (3 years 6 months)
Owned full sales cycle and generated $650,000 CAD in SaaS sales. Implemented Salesforce workflows for lead tracking and reporting, reducing manual entry and improving forecast accuracy.
CX Hotels Fintech
Hopper Travel Inc
Jun 2021 - Present (4 years 1 month)
Enhanced in-app support and CX experience by identifying friction points across the customer journey. Liaised with product and backend teams to address root-cause errors, increasing first-response resolution by 25%.
Sales Executive - B2B Market
Goway Travels
May 2018 - Present (7 years 2 months)
Led initiatives to foster meaningful customer relationships, enhancing satisfaction and retention rates by addressing inquiries efficiently. Achieved $2 Million CAD in product sales by consistently meeting targets and delivering value-based solutions.
Digital Marketing Manager
Faraway Places
Oct 2016 - Present (8 years 9 months)
Implemented and optimized digital marketing strategies to increase lead generation by 30%, ensuring brand visibility and engagement. Managed advertising campaigns effectively, leveraging global partnerships to facilitate seamless client experiences and grow B2B sales.
Education
Degrees, certifications, and relevant coursework
Simon Fraser University
MBA, AI & Business Operations
Focusing on operational efficiency and AI-enabled decision-making frameworks. This program emphasizes the integration of artificial intelligence into business operations to drive strategic outcomes.
Availability
Location
Authorized to work in
Portfolio
bchydro.netlify.appJob categories
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