TT
Open to opportunities

Tejasvi Tandon

@tejasvitandon

AI-driven strategist focused on enhancing business operations and customer experience.

Canada
Message

What I'm looking for

I am looking for a role that fosters innovation, encourages collaboration, and offers opportunities for professional growth in AI and business operations.

I am an AI and Business Operations MBA candidate with a strong focus on operational efficiency and AI-enabled decision-making frameworks. My experience includes designing and prototyping AI-enhanced workflows, utilizing tools like the ChatGPT API and LangChain to explore automation opportunities within traditional business processes.

In my previous role as a Customer Service Strategist at CopilotAI, I spearheaded the design and deployment of HubSpot CRM, which significantly improved data visibility and funnel automation. My ability to collaborate cross-functionally has allowed me to gather valuable feedback and contribute to innovation documentation, aligning with the company's AI transformation goals.

Throughout my career, I have demonstrated a commitment to driving results, such as reducing customer response times by 80% through a custom GPT solution and winning first prize for innovative solutions in a hackathon. I am passionate about leveraging technology to enhance customer experiences and streamline operations.

Experience

Work history, roles, and key accomplishments

CO

Customer Service Strategist

CopilotAI

Oct 2022 - Present (2 years 9 months)

Spearheaded the design and full deployment of HubSpot CRM, including process automation and metric tracking across GTM funnel. Led system integration of internal tools into the CS stack to improve data visibility and funnel automation, improving visibility by 23%.

RE

MidMarket Account Executive

Real EstateWebmasters

Jan 2022 - Present (3 years 6 months)

Owned full sales cycle and generated $650,000 CAD in SaaS sales. Implemented Salesforce workflows for lead tracking and reporting, reducing manual entry and improving forecast accuracy.

HI

CX Hotels Fintech

Hopper Travel Inc

Jun 2021 - Present (4 years 1 month)

Enhanced in-app support and CX experience by identifying friction points across the customer journey. Liaised with product and backend teams to address root-cause errors, increasing first-response resolution by 25%.

GT

Sales Executive - B2B Market

Goway Travels

May 2018 - Present (7 years 2 months)

Led initiatives to foster meaningful customer relationships, enhancing satisfaction and retention rates by addressing inquiries efficiently. Achieved $2 Million CAD in product sales by consistently meeting targets and delivering value-based solutions.

Education

Degrees, certifications, and relevant coursework

Simon Fraser University logoSU

Simon Fraser University

MBA, AI & Business Operations

Focusing on operational efficiency and AI-enabled decision-making frameworks. This program emphasizes the integration of artificial intelligence into business operations to drive strategic outcomes.

Tech stack

Software and tools used professionally

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