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Tori McEachern

@torimceachern

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Experienced Product Operations Manager

Canada

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What I'm looking for

Seeking a challenging position where I can utilize my customer advocacy and project management skills to help contribute to the success of a company.

As a seasoned Product Operations Manager, I have a proven track record of driving success through customer advocacy and project management. With a strong background in product feasibility, cross-functional process optimization, and timely project completion, I am confident in my ability to make a meaningful impact in a challenging role.

Throughout my career, I have collaborated with multiple Product teams to assess product feasibility, optimize processes, and facilitate communication for timely project completion. I have also worked closely with Product Marketing teams to deliver Go-to-Market plans, launch email copy, and public social media statements.

I am passionate about customer feedback and have analyzed data from various sources to present feedback summaries to Development teams, influencing future product iterations and ensuring customer needs are met. I am excited to bring my skills and experience to a new role and contribute to the success of a company.

Experience

Work history, roles, and key accomplishments

Associate Product Operations Manager

Faire

Sep 2022 - Jul 2023 (10 months)

Collaborated with multiple Product teams to assess product feasibility, optimize cross-functional processes, and facilitate communication for timely project completion. Worked on product launches and developed GTM plans while analyzing customer feedback to influence product iterations.

Product Management Customer Advocacy Project Management Cross Functional Collaboration Customer Feedback Analysis Communication Problem Solving

Customer Experience Specialist

Faire

Nov 2021 - Sep 2022 (10 months)

Advocated for customers by escalating feedback and feature requests while identifying key problem areas. Ensured customer-facing teams were prepared with necessary information and resources for new features.

Customer Advocacy Feedback Communication Training Cross Functional Collaboration Customer Support Process Improvement Data Analysis

Senior Customer Support Specialist

Faire

Dec 2020 - Oct 2021 (10 months)

Scaled the European support team through remote hiring and training while resolving challenging customer issues. Acted as an escalation point for complex inquiries related to brand payouts and VAT.

Team Management Customer Support Training Escalation Management Communication

Verifications Associate

Faire

Apr 2020 - Jul 2020 (3 months)

Enhanced verification processes for retailer accounts using social media and geolocation data. Improved analytical skills and contributed to procedural enhancements within the Risk team.

Analytical Skills Risk Management Process Improvement Social Analytics Communication Team Collaboration

Customer Success Specialist

Faire

Dec 2018 - Apr 2020 (1 year 4 months)

Maintained knowledge of internal policies and products while collaborating with teams to enhance features for Canadian customers. Created tailored resources and utilized metrics to measure contributions.

Customer Success Product Knowledge Cross Functional Collaboration Metrics Analysis Customer Experience Communication Problem Solving Teams