Open to opportunities

Joel Faelden

@joelfaelden

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Experienced travel advisor with a focus on customer satisfaction.

Philippines

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What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

My name is Joel R. Faelden, and I am an experienced travel advisor with a strong background in corporate and leisure travel. Over the past several years, I have honed my skills in booking domestic and international reservations, ensuring that every client receives the best possible travel experience tailored to their preferences and budget. My experience includes working with various travel booking platforms and utilizing Sabre GDS for efficient ticketing and itinerary management.

Throughout my career, I have demonstrated a commitment to providing exceptional customer service, addressing client inquiries and concerns promptly, and maintaining positive relationships that encourage repeat business. I take pride in my ability to navigate complex travel arrangements and handle unforeseen challenges with professionalism and resourcefulness. My organizational skills and attention to detail have been key to my success in this fast-paced industry.

Experience

Work history, roles, and key accomplishments

Quality Control and Ticketing

Trevello Travel Group

Jul 2024 - Aug 2024 (1 month)

Worked as a corporate and leisure travel advisor, booking domestic and international reservations. Proficient in Sabre GDS for ticketing and data entry, ensuring high accuracy in a fast-paced environment while maintaining excellent customer service.

Ticketing Data Entry Microsoft Office Customer Service Communication Time Management

Sr. Travel Experience Agent

Hopper.com

Jun 2021 - Nov 2023 (2 years 5 months)

Engaged with clients to understand their travel preferences and needs, ensuring bookings met specifications. Handled issues during travel and assisted with itinerary changes, utilizing travel booking platforms effectively.

Client Engagement Travel Preferences Customer Service Problem Solving Communication

Sr. Associate Operation

TravelLeaders.com

Jan 2019 - Feb 2021 (2 years 1 month)

Coordinated business trips for employees, arranging flights, accommodations, and rentals while adhering to corporate policies. Provided support during travel disruptions and generated reports on travel expenses.

Corporate Travel Cost Management Customer Service Reporting Problem Solving

Travel Sales Consultant

Flighthub.com

Jul 2013 - Jan 2021 (7 years 6 months)

Recommended travel destinations and options based on client needs, providing excellent customer service and maintaining client relationships. Analyzed sales performance and generated reports to identify improvement areas.

Customer Service Relationship Management Sales Reporting Upselling Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

International School for Hotel and Restaurant Management

Bachelor of Science, Hotel and Restaurant Management

2008 - 2013

Activities and societies: Leadership Awardees

Completed a Bachelor of Science in Hotel and Restaurant Management, focusing on the principles of hospitality management, food service operations, and customer service excellence.