Open to opportunities

Joel DOTSE

@joeldotse

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Entry-level network technician and data analyst skilled in troubleshooting, SQL, and Python.

United States

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What I'm looking for

I seek an entry-level role combining network support and data analysis where I can grow technical skills, contribute to efficient IT operations, and support data-driven decisions.

I am an entry-level network technician and data analyst with hands-on experience providing IT helpdesk support, network troubleshooting, and data management. I have supported hardware, software, and network issue resolution while performing data entry, validation, and reporting to improve workflows and decision-making.

I have collaborated on projects integrating SharePoint and Power BI, coordinated programs tied to county services, and documented procedures to streamline onboarding and support. I hold cybersecurity and networking certifications in progress and bring a practical blend of technical support and data analysis to help teams run more efficiently.

Experience

Work history, roles, and key accomplishments

Current

Data Technician

Current

Franklin County Office on Aging

Jan 2024 - Present (2 years)

Performed data entry, validation, and management to ensure accuracy and consistency; collaborated with the Franklin County Data Center to implement SharePoint, Power BI and an online request form for the Box Fans program, improving data workflows.

Data Entry Data Validation Power BI SharePoint SQL

IT Help Desk Technician

Franklin County Office on Aging

Apr 2024 - Dec 2024 (8 months)

Provided hardware, software and network support, managed ticketing and onboarding/offboarding processes, and documented resolutions to reduce response times and improve system stability.

Technical Support Troubleshooting TCP IP Ticketing Systems