Open to opportunities

Forrest Ogden

@forrestogden

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CompTIA Network+ certified IT support specialist with troubleshooting expertise.

United States

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What I'm looking for

I am seeking a dynamic help desk role that leverages my technical expertise and offers opportunities for growth.

As a CompTIA Network+ certified IT professional, I specialize in technical support, Active Directory management, and network troubleshooting. My experience includes resolving complex system issues and delivering exceptional customer service. I have a proven track record of reducing downtime by 30% for over 150 clients through targeted troubleshooting and effective time management.

In my role as a Data Specialist at Ozark Independent Living, I have successfully maintained company data archives and enhanced retrieval processes. I collaborated with my IT team to proactively identify system vulnerabilities, which resulted in a 15% increase in system uptime. I am currently pursuing my CompTIA Security+ certification to further enhance my skills in cybersecurity.

Experience

Work history, roles, and key accomplishments

Current

Data Specialist

Current

Ozark Independent Living

Aug 2017 - Present (7 years 9 months)

As a Data Specialist, I resolved technical issues for over 150 clients, improving system uptime and reducing downtime by 30%. I provided frontline support for login/logout issues and maintained company data archives, enhancing retrieval processes. Collaborated with the IT team to identify vulnerabilities and recommend improvements.

Technical Support Active Directory Incident Response Customer Service Windows Server Linux Malware Analysis Ticketing Systems

Education

Degrees, certifications, and relevant coursework

Missouri State University

Associates of Arts, General Studies

CompTIA Network+ certified IT professional specializing in technical support, Active Directory management, and network troubleshooting. Proven ability to diagnose and resolve complex system issues, deliver exceptional customer service, and document technical processes effectively.