Open to opportunities

Joebeth Jaime

@joebethjaime

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Customer service representative specializing in insurance inquiries and client relations.

Philippines

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What I'm looking for

I seek a customer-focused role where I can use insurance, claims, and call-center experience to improve client satisfaction, grow professionally, and contribute to team goals.

I am a dedicated customer service professional with experience handling insurance inquiries, claims processing, appointment setting, and telecommunication support. I deliver empathetic, detail-oriented service, excel at multi-tasking, and use strong analytical and communication skills to resolve client issues quickly.

Across roles in insurance, healthcare coordination, and telecom, I scheduled appointments, conducted outbound dialing and upselling, verified orders, managed databases, and assisted providers with patient eligibility and benefits. I focus on maintaining professional relationships that improve client satisfaction and drive business results.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Boss PH

May 2020 - Jul 2020 (2 months)

Scheduled appointments and conducted outbound calls using a dialer system, presented products, and performed sales and upselling to meet targets. Maintained customer relationships and improved appointment conversion.

Outbound Calling Appointment Setting Sales Upselling Customer Relationship Management Communication Time Management

Customer Service Representative

Qualfon Inc.

Dec 2019 - Mar 2020 (3 months)

Handled customer service tasks including checking outgoing orders for accuracy and entering orders into systems, ensuring timely fulfillment and customer satisfaction. Demonstrated strong multitasking and attention to detail.

Order Processing Data Entry Multitasking Attention To Detail Empathy Active Listening Time Management

Customer Service Representative

Teletech

Nov 2016 - Apr 2018 (1 year 5 months)

Partnered with healthcare teams to manage care plans and provided accurate insurance eligibility, benefits, and claims information to providers and patients. Resolved inquiries and supported troubleshooting for health insurance services.

Insurance Verification Claims Processing Patient Eligibility Healthcare Coordination Troubleshooting Active Listening

Customer Service Representative

SPi Global

Dec 2013 - Nov 2015 (1 year 11 months)

Handled inbound inquiries for prepaid telecom services, assisted with account concerns and troubleshooting, maintained documentation, and ensured customer satisfaction through effective communication.

Inbound Telecommunications Documentation MS Office Internet Research Customer Service