DADianne Azarcon
@dianneazarcon
Dedicated customer support specialist with extensive experience in retention.
PhilippinesWhat I'm looking for
I am a customer support specialist with a strong background in retention and administrative tasks. Over the years, I have honed my skills in various roles, including as a Retention Specialist at Transcom Worldwide, where I effectively managed inbound calls, assisted with cancellations, and provided technical support. My experience has equipped me with the ability to handle customer inquiries efficiently and maintain high satisfaction rates.
In my most recent role at RYZE Superfoods, I managed a high volume of customer interactions, answering 60-100 emails and SMS daily while maintaining a remarkable QA score of 97-100%. My proficiency with tools like Gorgias, Zendesk, and Shopify has enabled me to streamline processes and enhance customer experience. I am passionate about delivering exceptional service and continuously improving my skills in customer support and administration.
Experience
Work history, roles, and key accomplishments
Customer Support
RYZE Superfoods
May 2023 - Present (2 years 5 months)
Responded to 60-100 emails and SMS daily, maintaining a 97-100% QA score. Proficiently used Gorgias, Zendesk, Shopify, Shibob, and Recharge to track orders and process replacements for lost/damaged items.
Sales/Customer Support
Hip Pop UK
Oct 2021 - Present (4 years)
Managed B2B sales and customer support, handling email and phone inquiries. Tracked orders, processed replacements for lost/damaged items, and managed refunds via Stripe.
Recruitment Officer
ePerformax Contact Centers & BPO
Apr 2018 - Present (7 years 6 months)
Conducted final interviews and scheduled new training sessions for new hires, maintaining a roster of trainee information. Discussed job offers and benefits, achieving a show rate of 90-95% per training.
Admin Assistant/Customer Support
ICONStrategies BPO
Mar 2016 - Present (9 years 7 months)
Assisted with the recruitment process, including conducting assessments for potential candidates. Managed customer inquiries via phone, email, and live chat, and maintained customer information in CRM systems.
Retention Specialist
Transcom Worldwide
Sep 2015 - Present (10 years 1 month)
Answered inbound calls and assisted customers with cancellations, upgrades, billing, and technical issues. Provided comprehensive support to retain customers and resolve their concerns efficiently.
Education
Degrees, certifications, and relevant coursework
Colegio de la Purisima Concepcion
Bachelor of Arts, English
Completed a Bachelor of Arts degree with a major in English. Focused on developing strong communication and analytical skills.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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