Denisse Vivar

I am an experienced E-commerce Virtual Assistant with a strong commitment to enhancing my professional skills and contributing to an organization that values hard work. My journey has equipped me with the ability to handle customer service inquiries, order processing, and returns efficiently, ensuring a high level of customer satisfaction.

At Compass Experience Labs, I achieved a remarkable CSAT score of 100% from post-interaction surveys, demonstrating my dedication to providing exceptional customer support. My proficiency in various e-commerce tools such as Shopify, Zendesk, Kustomer, and Klaviyo has allowed me to streamline operations and enhance productivity. I am passionate about fostering positive customer experiences and resolving issues promptly.

In my previous role as a Community Moderator, I effectively managed online community forums and social media platforms, ensuring compliance with community guidelines. I excelled in creating a positive online environment and mediating disputes among community members. My collaborative spirit and adaptability make me a valuable asset to any team.