Open to opportunities

Jodiann Blair

@jodiannblair

Message

Dedicated sales specialist with strong customer service skills.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a dynamic environment, where I can grow and contribute to team success.

I am a motivated professional with a diverse background in sales and customer service. My experience includes working as a Sales Specialist at National Pen, where I honed my skills in client engagement and product promotion. I am passionate about contributing to organizational goals while also focusing on my personal development.

Throughout my career, I have held various roles, including Customer Service Representative at CNX Services Ltd and Technical Support Agent at Conduent. My commitment to excellence was recognized when I was awarded Employee of the Year in 2021 at CNX Services Ltd. I believe in the importance of effective communication and problem-solving in delivering exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Sales Specialist

National Pen

Jun 2022 - Aug 2023 (1 year 2 months)

Managed sales operations and customer inquiries. Achieved sales targets and contributed to revenue growth.

Sales Customer Service Negotiation Time Management Microsoft Excel

Customer Service Representative

Cnx Services Ltd

Apr 2021 - Apr 2022 (1 year)

Provided customer support and resolved service issues. Maintained high levels of customer satisfaction.

Customer Service Problem Solving Communication Inter Personal Relationship Microsoft Word

Attendant

Honeyghan's Funeral Service West Palm Memorial Gardens Crema

Mar 2019 - Dec 2020 (1 year 9 months)

Assisted with funeral arrangements and provided support to clients. Ensured smooth operations and client comfort.

Customer Service Communication Empathy Time Management

Concierge

Sandals Negril Beach Resort and Spa

Jun 2018 - Jul 2018 (1 month)

Managed guest relations and provided concierge services. Ensured a high-quality experience for resort guests.

Concierge Services Customer Service Communication Problem Solving Hospitality

Customer Service Representative

Conduent

Feb 2018 - Jun 2018 (4 months)

Addressed customer inquiries and resolved technical issues. Provided comprehensive support for various products.

Customer Service Technical Support Problem Solving Communication Troubleshooting

Technical Support Agent

Conduent

Jul 2017 - Oct 2017 (3 months)

Provided technical assistance and resolved user problems. Maintained system functionality and user satisfaction.

Technical Support Troubleshooting Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Petersfield Vocational Training Centre

Level 2 Certification, Call/Contact Centre Operations

Completed a comprehensive training program focused on call and contact center operations. Gained practical skills and theoretical knowledge essential for effective customer interaction and support.

Westmoreland Business College

High School Diploma, Business Studies

Acquired foundational knowledge in various subjects, including Mathematics, Principles of Accounts, Office Administration, Social Studies, English, and Spanish. Developed essential academic and administrative skills.