Jocelyn Ranches

Moderated media content to ensure compliance with guidelines and strict data privacy standards; investigated hacked high-profile accounts and restored access according to process.

Handled incoming calls and email correspondence to assist students with policy benefits and claims inquiries, improving responsiveness and customer satisfaction.

Managed incoming breakdown calls, coordinated technicians or towing assistance, and updated customers on ETAs to ensure timely roadside support.

Reviewed medical records for claim processing, coordinated with hospitals to confirm documentation, and ensured completeness for timely reimbursements.

Handled inbound member calls to provide policy benefits and claims information and advised resolutions to customer concerns to maintain service quality.

Assisted medical providers with patient benefits and claims inquiries, advised on reimbursement percentages, and monitored claim statuses to ensure accurate processing.

Mixed and analyzed chemicals to meet quality standards, operated machinery following safety rules, inspected finished products, and submitted production reports.

Took customer orders, prepared food items, managed kitchen stocks, and maintained cleanliness to ensure efficient food service operations.

Mixed and analyzed chemicals to meet quality standards, operated production machinery safely, inspected finished products, and reported production metrics to supervisors.

Managed inventory of ink and paper, received and inspected material deliveries, and prepared reports for management to support production continuity.

Completed Pharmacy Technician education at Adamson University.