Rachel Pope
@rachelpope
Senior Product Designer focused on human-centered, end-to-end digital experiences.
What I'm looking for
I am a Senior Product Designer with 15+ years designing and shipping digital products for government, enterprise, and consumer audiences. I specialize in transforming complex workflows into simple, intuitive user experiences through research-driven design.
I lead end-to-end design efforts from product discovery and user research to prototyping and high-fidelity UI, collaborating closely with product management and engineering to deliver measurable outcomes. At Ad Hoc I digitized VA benefits forms, reducing sendbacks by 50% and improving processing time.
My work includes redesigning multiple enterprise SaaS applications to improve retention, architecting reusable component libraries and templates, and building customer-facing portals that reduced call center volume and average call times by 30%. I regularly run usability testing, stakeholder workshops, and service blueprinting to align solutions with business needs.
I mentor and support other designers, champion UX best practices, and bring a pragmatic, solution-oriented approach to design systems, interaction design, and cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Senior Designer
Ad Hoc, LLC
Feb 2022 - Oct 2025 (3 years 8 months)
Digitized complex VA benefits forms and redesigned workflows to reduce sendbacks by 50% and improve processing time; led UX research with nurses and built prototypes to iterate on usability issues.
Co-Founder
Defined Mind, Inc
Feb 2015 - Dec 2024 (9 years 10 months)
Launched and marketed the board game Wordwright, leading playtesting, packaging design, and Kickstarter campaigns with successful retail distribution including Amazon.
Senior UX Designer
Forecasts Analytics / Frontline Education
Apr 2019 - Feb 2022 (2 years 10 months)
Redesigned five enterprise SaaS applications owning end-to-end journeys, contributing to year-over-year increases in customer retention and new contract wins by streamlining navigation and product flows.
Senior UI/UX Designer
American Access Casualty Company
Apr 2017 - Apr 2019 (2 years)
Owned design of an online insurance claims portal that reduced call center volume and average call times by 30% through research-driven modernization and feature rationalization.
UX Designer
Freelance / Multiple Roles
Aug 2015 - Apr 2017 (1 year 8 months)
Delivered UX architecture, reusable pattern libraries, and prototypes for multiple clients including insurance sites and loyalty programs, driving 15,000 signups in three days for one launch.
Web Designer
The Pampered Chef
Mar 2010 - Feb 2015 (4 years 11 months)
Led core design teams to implement multi-channel campaigns and mentored junior designers to keep projects on track and maintain design quality across channels.
Education
Degrees, certifications, and relevant coursework
DePaul University
Bachelor of Arts, English Literature
Completed a Bachelor of Arts in English Literature focusing on critical reading and writing skills relevant to communication and content strategy.
Availability
Location
Authorized to work in
Website
rspope.comJob categories
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