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Rachel Pope

@rachelpope

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Senior Product Designer focused on human-centered, end-to-end digital experiences.

United States

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What I'm looking for

I seek a collaborative, user-centered team role where I can lead end-to-end product design, mentor designers, and deliver measurable user and business outcomes.

I am a Senior Product Designer with 15+ years designing and shipping digital products for government, enterprise, and consumer audiences. I specialize in transforming complex workflows into simple, intuitive user experiences through research-driven design.

I lead end-to-end design efforts from product discovery and user research to prototyping and high-fidelity UI, collaborating closely with product management and engineering to deliver measurable outcomes. At Ad Hoc I digitized VA benefits forms, reducing sendbacks by 50% and improving processing time.

My work includes redesigning multiple enterprise SaaS applications to improve retention, architecting reusable component libraries and templates, and building customer-facing portals that reduced call center volume and average call times by 30%. I regularly run usability testing, stakeholder workshops, and service blueprinting to align solutions with business needs.

I mentor and support other designers, champion UX best practices, and bring a pragmatic, solution-oriented approach to design systems, interaction design, and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Senior Designer

Ad Hoc, LLC

Feb 2022 - Oct 2025 (3 years 8 months)

Digitized complex VA benefits forms and redesigned workflows to reduce sendbacks by 50% and improve processing time; led UX research with nurses and built prototypes to iterate on usability issues.

User Research Prototyping Figma Adobe XD Usability Testing Interaction Design Design Systems

Co-Founder

Defined Mind, Inc

Feb 2015 - Dec 2024 (9 years 10 months)

Launched and marketed the board game Wordwright, leading playtesting, packaging design, and Kickstarter campaigns with successful retail distribution including Amazon.

Product Development Playtesting Packaging Design Kickstarter Campaigns Product Marketing Prototyping Distribution

Senior UX Designer

Forecasts Analytics / Frontline Education

Apr 2019 - Feb 2022 (2 years 10 months)

Redesigned five enterprise SaaS applications owning end-to-end journeys, contributing to year-over-year increases in customer retention and new contract wins by streamlining navigation and product flows.

Product Design Dashboards Analytics Wireframing User Flows Cross Functional Collaboration

Senior UI/UX Designer

American Access Casualty Company

Apr 2017 - Apr 2019 (2 years)

Owned design of an online insurance claims portal that reduced call center volume and average call times by 30% through research-driven modernization and feature rationalization.

UI Design UX Research Task Analysis Wireframing Visual Design Stakeholder Management Usability Testing

UX Designer

Freelance / Multiple Roles

Aug 2015 - Apr 2017 (1 year 8 months)

Delivered UX architecture, reusable pattern libraries, and prototypes for multiple clients including insurance sites and loyalty programs, driving 15,000 signups in three days for one launch.

Information Architecture AxureRP Sketch InVision Component Libraries Prototyping

Web Designer

The Pampered Chef

Mar 2010 - Feb 2015 (4 years 11 months)

Led core design teams to implement multi-channel campaigns and mentored junior designers to keep projects on track and maintain design quality across channels.

Web Design Visual Design Team Leadership Mentorship HTML CSS Cross Functional Collaboration