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Sarena Coulter

@sarenacoulter

Service Coordinator at Central Counties Services connecting people receiving IDD services with families, providers, and resources.

United States
Message

At Central Counties Services, I coordinate service-related communication and follow-up for people receiving IDD services, helping connect individuals and families with providers and resources. I maintain service documentation and share updates that support continuity of services.

At Canyon Creek Behavioral Health, I support daily patient care, document behavior and progress, and communicate with clinical staff about individualized treatment planning. I also assist with crisis response and de-escalation while prioritizing patient dignity and safety.

Experience

Work history, roles, and key accomplishments

CH
Current

Lead Mental Health Tech

Canyon Creek Behavioral Health

Mar 2026 - Present (8 months)

Support daily patient care in a behavioral health setting, maintaining a safe and therapeutic environment. Observe and document patient behavior, assist with crisis response, and contribute to therapeutic group activities.

AC

Data Processing / Customer Service Representative

American Income Life Insurance Company

Nov 2017 - Aug 2020 (2 years 9 months)

Handled customer inquiries involving billing, account maintenance, and product questions. Investigated account concerns, managed escalated cases, and contributed process improvements.

Education

Degrees, certifications, and relevant coursework

University of Phoenix logoUP

University of Phoenix

Bachelor of Science, Healthcare Management

Bachelor of Science in Healthcare Management from University of Phoenix, completed in June 2026.

McLennan Community College logoMC

McLennan Community College

Associate of Science, Healthcare Management

Associate of Science in Healthcare Management from McLennan Community College, completed in December 2024.

Tech stack

Software and tools used professionally

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