Open to opportunities

Alfredo ALVAREZ

@alfredoalvarez

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Customer Success Manager focused on adoption, retention, and measurable ROI.

United States

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What I'm looking for

I seek a role focused on driving customer adoption and retention, using data-driven strategies, cross-functional collaboration, and hands-on account management to deliver measurable ROI and long-term client success.

I am a Customer Success professional with 14+ years of experience helping clients achieve measurable results across SaaS, travel, and financial services.

At Yelp, I managed a portfolio of 100+ SMB accounts, driving adoption and ROI through tailored onboarding and business page optimization that improved visibility and client outcomes.

Previously, I engaged prospects and built client relationships at Viking Cruises, making 60+ outbound calls daily to drive reservations, payments, and repeat business, and I recovered $100K+ monthly in delinquent accounts while preserving relationships at Bank of America.

I leverage Salesforce, Zendesk, Excel, AS400, and Google Sheets to deliver data-driven insights, resolve escalations, and collaborate cross-functionally to improve operational efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Yelp Inc.

Dec 2023 - Jul 2025 (1 year 7 months)

Managed a portfolio of 100+ SMB accounts to drive adoption and ROI of Yelp business tools, partnered with sales on onboarding strategies to improve engagement and retention, and optimized business pages to increase client visibility and success.

Customer Success Account Management Onboarding Retention Salesforce Zendesk Business Page Optimization

Sales & Customer Service Consultant

Viking Cruises

Sep 2017 - Dec 2023 (6 years 3 months)

Engaged prospects with 60+ outbound calls daily to drive reservations and payments, built client rapport to increase repeat bookings and retention, and exceeded sales and service targets using consultative selling.

Outbound Sales Consultative Selling Customer Service Relationship Building Reserving Payments CRM Retention

Home Loan Collections Specialist

Bank of America

Dec 2008 - Sep 2017 (8 years 9 months)

Negotiated payment plans recovering $100K+ monthly in delinquent accounts while preserving client relationships, resolved escalations with compliance focus, and performed trend analysis to improve operational efficiency.