At Bank of America, I build and maintain client relationships, resolve complex issues, and identify opportunities to deepen relationships and increase product adoption.
I document client needs and interactions in Salesforce and other business systems, and share recurring customer feedback with internal teams to improve service processes.
I also coach teammates on customer communication, self-service email practices, and co-browsing techniques while supporting team sales and service objectives.
At Victoria's Secret, I built customer relationships by identifying needs and recommending products and services. I advanced from Seasonal Cashier to Manager based on performance and leadership.
