JNJob Wekesa Nyongesa
@jobwekesanyongesa
Results-driven Customer Support Specialist with 9+ years of experience.
KenyaWhat I'm looking for
I am a results-driven Customer Support Specialist, Sales Representative, and Digital Marketer with over 9 years of experience in remote customer service, sales, and marketing. My expertise lies in handling customer inquiries, driving sales conversions, and implementing effective digital marketing strategies. I thrive in fast-paced environments and am adept at utilizing CRM tools such as Zendesk, Salesforce, and HubSpot to enhance customer interactions and service quality.
Throughout my career, I have successfully engaged customers through various channels, including phone, email, and social media. At Zanki Pharmacy, I increased revenue by 15% in Q2 2023 through effective upselling and cross-selling techniques. My previous roles have equipped me with strong skills in conflict resolution, order processing, and data management, ensuring that I consistently deliver high levels of customer satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Sales Representative
Zanki Pharmacy
Jan 2023 - Present (2 years 11 months)
Engaged customers through phone, email, and social media to promote products and services. Successfully upsold and cross-sold products, increasing revenue by 15% in Q2 2023. Processed orders and handled billing inquiries while maintaining high customer satisfaction.
Remote Customer Service Representative
Rightrex Medicare
Jan 2021 - Jan 2023 (2 years)
Managed customer inquiries via email, phone, and live chat, ensuring prompt issue resolution. Provided technical support, troubleshooting, and order processing for customers while maintaining customer interactions in Zendesk & HubSpot CRM.
Remote Marketing & Customer Support Specialist
Jobito Medical Centre
Jan 2015 - Jan 2020 (5 years)
Assisted customers with product inquiries, insurance verification, and payment processing. Managed email marketing campaigns and customer outreach, boosting engagement by 20%. Provided live chat support and developed customer satisfaction reports.
Education
Degrees, certifications, and relevant coursework
Kenya Medical Training College
Diploma in Pharmacy, Pharmacy
2012 - 2014
Completed a Diploma in Pharmacy, gaining knowledge in pharmaceutical sciences, patient care, and medication management.
Google Digital Garage
Certified Digital Marketing & Sales Specialist, Digital Marketing
Completed certification in Digital Marketing & Sales, focusing on online marketing strategies and sales techniques.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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