Jobal Racines

I’m a detail-oriented professional with experience in customer service and administrative support, known for efficiently handling multiple tasks while maintaining accuracy. I’m “committed to continuous growth” and bring strong verbal and written communication skills in English and Filipino.

In my recent role as a Customer Advisor, I assisted healthcare members with OTC benefit usage—handling order placement, product searches, and catalog requests via phone. I also managed inbound calls for card activation, replacements, and benefit inquiries, providing accurate information on benefit balances and account usage.

I thrive in fast-paced, high-pressure environments and focus on solving problems effectively through de-escalation. I’m also comfortable guiding members through website and mobile app account management and self-service options, and I support productivity with tools like Microsoft Office Suite and Canva.