Open to opportunities

Joao Almeida

@joaoalmeida

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Customer Support Specialist with a focus on customer satisfaction.

Portugal

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What I'm looking for

I am looking for a role that values customer experience and offers growth opportunities.

I am a dedicated Customer Support Specialist with extensive experience in international customer service across various sectors, including technology, healthcare, and gaming. My journey has equipped me with the skills to resolve issues efficiently through chat, email, and phone, always prioritizing customer satisfaction and attention to detail.

Throughout my career, I have worked with reputable companies such as William Hill and Voxpro, where I honed my abilities in technical issue resolution and fraud prevention. My proactive and organized approach has allowed me to adapt quickly to different environments, ensuring that I meet and exceed customer expectations consistently.

With a background in psychology, I bring a unique perspective to understanding customer needs and behaviors. I am eager to leverage my skills in a challenging role that values customer experience and fosters professional growth.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

William Hill

Jan 2023 - Jun 2023 (5 months)

Provided support to 888.pt and 888.com players via email and chat. Resolved issues related to games and payments, ensuring customer satisfaction.

Email Support Chat Support Payment Processing Conflict Resolution

Content Moderator

Conectys

Oct 2021 - Jan 2023 (1 year 3 months)

Monitored and reviewed TikTok ads to ensure compliance with company policies. Ensured platform safety and content quality standards were met.

Tiktok Platform Content Moderation Quality Assurance Digital Advertising TikTok Platform

Trust and Safety Specialist

Voxpro

Jan 2019 - Jun 2020 (1 year 5 months)

Worked in the Online Fraud Prevention department, analyzing suspicious activity. Ensured account security and mitigated potential risks.

Fraud Prevention Risk Analysis Data Analysis Online Safety

Customer Support Agent

Sykes

Jun 2019 - Dec 2019 (6 months)

Provided technical assistance to Samsung and Huawei customers via chat and email. Focused on issue resolution and customer satisfaction.

Technical Support Chat Support Email Support Customer Satisfaction Troubleshooting

Receptionist

Joaquim Chaves Sade

Jan 2017 - May 2018 (1 year 4 months)

Handled front desk tasks including appointment scheduling and phone support. Provided comprehensive customer service to clients.

Scheduling Phone Support Customer Service Administrative Support

Healthcare Assistant

Queensmary Care Home

Jun 2016 - Dec 2016 (6 months)

Assisted residents with daily activities, meals, and general well-being. Provided compassionate care and support.

Patient Care Compassionate Support

Home Care Assistant

Apex Care Premium

Dec 2015 - Jun 2016 (6 months)

Provided in-home care including medication administration, hygiene, and companionship. Ensured the comfort and safety of clients.

Home Care Patient Safety

Kitchen Assistant

The Poachers Inn

May 2015 - Dec 2015 (7 months)

Ensured kitchen cleanliness and assisted chefs with meal preparation. Maintained hygiene standards and supported kitchen operations.

Food Preparation

Production Operator

LusoColcho

Dec 2014 - Apr 2015 (4 months)

Performed production line tasks and ensured quality control. Met daily production targets efficiently.

Production Operations Quality Control Manufacturing Machine Operation

Education

Degrees, certifications, and relevant coursework

ISPA - Instituto Universitário

Bachelor's Degree, Psychology

Undertook studies in Psychology, gaining foundational knowledge in human behavior and mental processes. Completed coursework relevant to psychological theories and research methods.