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@joanombati
Customer-focused IT graduate skilled in technical support and problem resolution.
KenyaI am an enthusiastic IT graduate with a Diploma in Information Technology and hands-on experience in system administration and customer support.
During my studies and professional work I developed practical skills in software development, database management, networking, and IT security, and completed a final-year project building a Bank Management System using Visual Basic and Microsoft Access.
As a System Administrator at Devyani Food Industry Limited, I provided technical support to over 200 users, implemented a new helpdesk system that reduced ticket resolution time by 30%, and assisted with server upgrades and virtualization using VMware.
I bring strong communication, problem-solving, and customer-service skills, and I'm eager to join a dynamic team where I can apply my technical background and continue growing in IT support, network administration, or desktop/application support roles.
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Work history, roles, and key accomplishments
Devyani Food Industry Limited
May 2024 - Sep 2024 (4 months)
Provided technical support to 200+ users, resolving hardware, software, and network issues and implementing a helpdesk system that reduced ticket resolution time by 30%. Assisted with server upgrades and virtualization using VMware while managing user accounts and backup/recovery processes.
Degrees, certifications, and relevant coursework
TKDiploma in Information Technology, Information Technology
2023 - 2024
Activities and societies: Final year project: developed a Visual Basic desktop Bank Management System using Microsoft Access; modules included account creation, transactions, balance checks, and user authentication.
Completed a Diploma in Information Technology covering software development, database management, networking, systems analysis, and IT security.
Software and tools used professionally
KenyaYou can contact Joan and 90k+ other talented remote workers on Himalayas.
Message Joan
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