Joan Ombati

I am an enthusiastic IT graduate with a Diploma in Information Technology and hands-on experience in system administration and customer support.

During my studies and professional work I developed practical skills in software development, database management, networking, and IT security, and completed a final-year project building a Bank Management System using Visual Basic and Microsoft Access.

As a System Administrator at Devyani Food Industry Limited, I provided technical support to over 200 users, implemented a new helpdesk system that reduced ticket resolution time by 30%, and assisted with server upgrades and virtualization using VMware.

I bring strong communication, problem-solving, and customer-service skills, and I'm eager to join a dynamic team where I can apply my technical background and continue growing in IT support, network administration, or desktop/application support roles.