Open to opportunities

Joan Nyoni

@joannyoni

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I convert cold and inbound conversations into qualified leads, booked appointments, and stronger customer experiences.

South Africa

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What I'm looking for

I'm looking for a remote or fast-paced customer-facing role where I can qualify leads, book high-quality appointments, strengthen customer journeys, and contribute to sales, support, or operational improvements.

I've handled high-volume sales and support conversations at Southern Smoke, Thrive Student Living, The Watchman Security, and Hospital Emmanuel, turning inbound and outbound engagement into qualified leads, appointments, and retained customers.

At Southern Smoke, I handled 60+ enquiries daily while maintaining a 96% First Contact Resolution rate, conducted B2B prospecting, qualified decision-makers, managed sales pipelines in HubSpot, and helped reduce repeat support tickets by 15%. I use clear value propositions, active listening, structured follow-ups, and objection handling to move prospects forward without a pushy approach.

My work combines CRM discipline, customer support, scheduling, social engagement, and technical troubleshooting. I'm comfortable working independently in remote, high-volume environments and have used Salesforce, HubSpot, Zendesk, Calendly, Google Workspace, Microsoft Office, and AI tools to improve outreach and customer communication.

Experience

Work history, roles, and key accomplishments

Appointment Setter | Lead Generation Specialist

Joan Nyoni

Confident and reliable Appointment Setter and Lead Generation Specialist with proven ability in nurturing leads and converting opportunities into booked appointments. Skilled at handling high-volume inbound and outbound customer interactions, using CRM software, and adapting communication styles to meet customer needs.