Alice Komane
@alicekomane
Sales Development Representative and appointment setter delivering qualified leads and exceptional customer service.
What I'm looking for
I’m a results-driven Sales Development Representative, Appointment Setter and Customer Service Professional with experience in lead generation, outbound calling, customer support and virtual assistance. I build rapport quickly, qualify prospects, handle objections, and schedule appointments that keep sales teams moving toward target-driven results. I’m also comfortable maintaining accurate customer records and ensuring compliance with company procedures.
In my roles at THE COLD CALLING COMPANY and DIGITAL SASS AUSTRALIA, I conducted high-volume outbound calls, maintained CRM records, and focused on productivity goals while delivering professional customer experiences. I bring a strong telephone manner, time management, and a customer-focused approach from frontline customer support at PICK N PAY—so I can support customers confidently in fast-paced environments and work effectively with teams.
Experience
Work history, roles, and key accomplishments
Virtual Customer Service Rep
Digital Sass Australia
Jan 2024 - Jan 2026 (2 years)
Provided virtual customer support to international clients through multiple communication channels and resolved enquiries professionally. Maintained accurate customer records and followed company procedures to support high customer satisfaction.
Sales & Lead Generation Specialist
The Cold Calling Company
Jan 2022 - Jan 2023 (1 year)
Conducted high-volume outbound calls to generate qualified leads and scheduled appointments for the sales team. Maintained CRM records, call logs, and customer notes while working toward performance targets.
Customer Service Help Desk Assistant
Pick N Pay
Jan 2017 - Jan 2019 (2 years)
Handled customer enquiries, complaints, and service requests in a fast-paced help desk environment. Answered incoming calls and provided accurate information to deliver efficient customer support.
Education
Degrees, certifications, and relevant coursework
National Senior Certificate (Matric)
National Senior Certificate, Secondary Education
Completed the National Senior Certificate (Matric) qualification in South Africa.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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