Joanne Chance

I’m a customer service and sales professional with 15+ years of experience in the auto glass industry. I’m known for educating customers on glass needs and service options while handling inbound calls from policyholders and insurance agents.

I verify insurance coverage, process claims efficiently, and resolve customer issues with empathy and professionalism. I focus on accurate data entry and maintaining records in computer systems to keep everything organized and reliable.

Previously, I managed outside sales operations in the Phoenix area, building and maintaining long-term client relationships and consistently exceeding sales goals. I bring strong problem-solving, attention to detail, and the ability to thrive in fast-paced, high-pressure environments while delivering exceptional customer experiences.