Adok Antoniette Marie

I’m a detail-oriented, customer-focused Email Support Agent with over 2 years of experience supporting customers in fast-paced environments. I’m known for managing high volumes of inquiries while keeping a professional tone in every written interaction.

In my current role at Customer Care Solutions Ltd, I manage and respond to 80+ customer emails daily and maintain 95%+ customer satisfaction. I resolve complaints and technical issues, document interactions in CRM systems, and collaborate with internal teams to keep service quality high.

Before that, as a Customer Support Assistant at Digital Services Hub, I provided email and chat support, troubleshot basic technical issues, and maintained accurate records. I also supported service improvements by keeping documentation clear and reliable.

I bring a strong mix of customer service and technical troubleshooting, backed by CRM experience with Zendesk, Freshdesk, and HubSpot. I’m driven by performance—like reducing an email backlog by 30%—and I enjoy turning complex concerns into fast, accurate resolutions.