Kyllar Frost
@kyllarfrost
Customer service professional turning customer problems into positive experiences.
UgandaWhat I'm looking for
I’m a customer-focused professional with hands-on experience at Jumia Uganda, where I resolve customer issues, build trust, and help deliver smooth support across phone, chat, and email. I’m hands-on, calm under pressure, and I focus on turning problems into positive experiences.
I bring strong communication skills and I’m a multilingual speaker, so I can connect clearly with customers and keep conversations productive. I’m comfortable troubleshooting, explaining next steps, and ensuring support feels reliable from first contact to resolution.
With a Business and Management background from Kyambogo University, I approach customer service with structure and a service mindset. I’m dedicated to delivering excellent customer experiences and strengthening customer confidence through thoughtful, responsive support.
Experience
Work history, roles, and key accomplishments
Customer Service Professional
Jumia Uganda
Resolved customer issues at Jumia Uganda across phone, chat, and email, building trust and delivering smooth support. Communicated clearly and turned customer problems into positive experiences.
Education
Degrees, certifications, and relevant coursework
Kyambogo University
Business and Management
Business and Management background from Kyambogo University.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
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