Florence Nampijja
@florencenampijja
Customer Support & Chat Support Specialist using WhatsApp Business and CRM to resolve issues and build customer trust.
UgandaWhat I'm looking for
I’m a motivated Customer Support and Chat Support Specialist with 3.5 years of customer-facing experience in trading and marketing in Kampala, Uganda. I listen closely, solve problems calmly, and focus on building trust with every customer interaction.
In my current role, I manage daily customer inquiries and orders via WhatsApp and phone, resolve complaints, and handle payments to support customer satisfaction. I also provide clear updates on product availability, pricing, and delivery so customers always know what to expect.
As a freelance Marketing Assistant, I engaged customers through WhatsApp and social media, followed up to build lasting relationships, and used CRM tools to track leads and interactions. I bring strong written communication in English and Luganda, plus tools like WhatsApp Business, CRM, Google Workspace, and Quick Replies.
Experience
Work history, roles, and key accomplishments
Trader
Self-Employed
Jan 2023 - Present (3 years 6 months)
Managed daily customer inquiries and orders via WhatsApp and phone, resolving complaints and handling payments to support customer satisfaction.
Marketing Assistant
Freelance
Jan 2021 - Jan 2023 (2 years)
Engaged customers via WhatsApp and social media, providing follow-ups and support while using a CRM to track interactions and leads.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma
Earned a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
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