Joana Quiroz

My name is Joana Quiroz Contreras, and I am a hardworking and friendly individual with three years of customer service experience. I am seeking a full-time position where I can utilize my strong customer service skills and contribute positively to an office environment. I pride myself on being detail-oriented, organized, and a fast learner, eager to join a strong community.

In my previous role as a receptionist at Reyes Carpentry, I provided exceptional customer service by promptly addressing inquiries and resolving issues to ensure customer satisfaction. I maintained a high level of product knowledge to assist customers effectively and managed a high volume of incoming calls and emails, consistently meeting response time goals. My ability to resolve customer complaints professionally contributed to customer loyalty and increased sales revenue.

Additionally, my experience as a shift lead at Taco Bell allowed me to hone my leadership skills. I trained new team members and ensured compliance with health and safety regulations while maintaining a clean work environment. I thrived in high-pressure situations, delivering excellent customer service to a diverse clientele, leveraging my fluency in both English and Spanish to communicate effectively.