ROXANA MEDINA

Managed student applications, registrations, and enrolment for 100+ students; coordinated class schedules, Zoom sessions, events, and tuition tracking to improve operational efficiency and record accuracy.

Resolved high-volume user safety and privacy queries, consistently met SLAs, and escalated complex issues while documenting interactions and improving tool feedback for product teams.

Supervised remote exams via audio/video/chat, maintained accurate session records, and provided real-time candidate support to ensure exam integrity and protocol adherence.

Reviewed and moderated abusive content for Latin American, French, and Spanish markets, met SLAs, created knowledge resources that reduced resolution time, and tracked legal requests for compliance.

Reviewed Spanish and Portuguese Google Ads for sensitive content, maintained >98% weekly quality rating, and resolved user issues via email with timely, accurate guidance.

Supported social media campaigns on Facebook, Instagram, and Twitter, doubling retweets in two months and increasing post interactions by 20% through content creation and community engagement.

Oversaw daily studio operations, supervised a team of 3, led business development and marketing, and retained a loyal customer base of 100+ through service excellence and events.

Supported relaunch marketing activities for Ensure and Glucerna, coordinated corporate events, retained 15 key clients, and assisted in promotional material preparation to boost local revenues.

Supported sales efforts that contributed to a 15% revenue growth in four months by applying solution-selling techniques and assisting in securing new business.

Served as primary point of contact for the Office of the President, managed the CEO's schedule to eliminate missed deadlines within three months and improve executive organization.

Completed an Associate's degree in Advertising and Marketing with coursework focused on marketing principles and promotional strategies.