Savanna Beloni

Reviewed and analyzed 180 healthcare insurance claims per day for accuracy, completeness and compliance with company policies and regulatory requirements. Utilized advanced data analysis techniques and software to identify patterns, trends and anomalies in claims data.

Collaborated with the nursing team to implement and update patient care plans. Managed patient records, ensuring accuracy and confidentiality in compliance with GDPR.

Led a team in the intensive and emergency sector through a critical period of COVID, resulting in an award to the institution. Implemented troubleshooting protocols through data analysis, resulting in a 13% decrease in recurring technical issues.

Managed a 1.5 million reais project for the world's largest hydroelectric plant, saving 10% annually on costs through financial and administrative management. Accountable for the efficient management of more than 150 incoming and outgoing correspondences each year.

Participated in the formulation of the MCOHP for more than 70 thousand employees. Accelerated admission and administrative support, generating more than 100 hires in 365 days.

Applied critical thinking skills to analyze customer feedback, resulting in the development of a targeted improvement plan that increased satisfaction from 80 to 92%. Provided excellent support by addressing inquiries, listening actively, and empathizing with customers to articulate solutions.