Bianca natali Tamez

Advise and enroll Latin American students in English language and academic programmes across Ireland and Malta, providing tailored consultations, visa guidance, and end-to-end customer support to improve enrolment conversion.

Managed commercial insurance claims, performing assessments, resolving customer queries and appeals, and ensuring adherence to internal procedures to maintain operational accuracy and client satisfaction.

Managed the Latin American sales division, trained new staff, developed promotional campaigns and ensured financial accuracy for student payments, increasing market reach and program uptake.

Maintained gym facilities to high cleanliness standards, supporting a safe and satisfactory customer environment through regular cleaning protocols.

Provided full-time childcare for three children, managed daily routines and household duties while facilitating children's educational and social activities.

Led campus emergency medical response, delivered health training, administered medications, and provided minor care support to students and staff to maintain campus health services.

Specialised in neonatal intensive care, administered medications, operated ventilators and supported families in high-stress clinical environments to improve neonatal outcomes.

Prepared patients for ophthalmic and plastic surgeries, assisted in consultations and instrument sterilisation to ensure safe and efficient surgical workflows.

Completed a QQI BA (Hons) Business Studies with a pathway in Digital Marketing, graduating in May 2022.

Grade: B2+

Completed General English (FCE preparation) achieving B2+ level between February 2017 and June 2019.

Completed a Bachelor of Science in Nursing at the University of Monterrey from 2007 to 2012.