John CummingsJC
Open to opportunities

John Cummings

@johncummings

Experienced Assistant Team Manager with a focus on customer service.

United Kingdom

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

With over 14 years of experience in the travel and hospitality industry, I have honed my skills in customer service, team management, and operational excellence. My journey began as an international travel consultant, where I quickly progressed to managerial roles, demonstrating my ability to lead teams and drive results. Currently, I serve as an Assistant Team Manager at FCM, where I manage a global account for Shell, ensuring compliance with service level agreements and supporting teams across the UK and Netherlands.

Throughout my career, I have successfully opened a new store in Bournemouth and developed two managers, showcasing my commitment to team growth and development. My experience spans various roles, including managing corporate accounts, negotiating with suppliers, and overseeing event sales. I take pride in my ability to meet and exceed sales targets while maintaining high standards of service and operational efficiency.

Experience

Work history, roles, and key accomplishments

FC
Current

Assistant Team Manager

FCM

Feb 2023 - Present (2 years 4 months)

Currently managing a global account for Shell EU 24/7, focusing on maintaining SLA agreements and handling customer inquiries. Supporting teams in the UK and Netherlands while utilizing travel platforms like Amadeus.

GT

Direct Passenger Sales

Gold Medal Travel

Mar 2008 - Mar 2009 (1 year)

Converted sales through telephone calls, exceeding targets and building a client base for travel packages.

RO

Cruise Staff

Royal Caribbean, Silversea, Oceania

Apr 2006 - Mar 2008 (1 year 11 months)

Ensured guest satisfaction on cruises, handled complaints, and organized entertainment events.

Education

Degrees, certifications, and relevant coursework

Hammersmith and West London College logoHC

Hammersmith and West London College

BND, Travel and Tourism Management

2001 - 2003

Completed a BND in Travel and Tourism Management, equivalent to three A Levels. Gained knowledge in GDS Systems including Travelport, Amadeus, and Sabre.

BS

Burlington Danes C.O.E Secondary School

Secondary School Diploma, General Education

Completed secondary education with qualifications in English, Science, Math, R.E, History, and Drama.

Tech stack

Software and tools used professionally

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John Cummings - Assistant Team Manager - FCM | Himalayas