JCJohn Cummings
@johncummings
Experienced Assistant Team Manager with a focus on customer service.
United KingdomWhat I'm looking for
With over 14 years of experience in the travel and hospitality industry, I have honed my skills in customer service, team management, and operational excellence. My journey began as an international travel consultant, where I quickly progressed to managerial roles, demonstrating my ability to lead teams and drive results. Currently, I serve as an Assistant Team Manager at FCM, where I manage a global account for Shell, ensuring compliance with service level agreements and supporting teams across the UK and Netherlands.
Throughout my career, I have successfully opened a new store in Bournemouth and developed two managers, showcasing my commitment to team growth and development. My experience spans various roles, including managing corporate accounts, negotiating with suppliers, and overseeing event sales. I take pride in my ability to meet and exceed sales targets while maintaining high standards of service and operational efficiency.
Experience
Work history, roles, and key accomplishments
Assistant Team Manager
FCM
Feb 2023 - Present (2 years 4 months)
Currently managing a global account for Shell EU 24/7, focusing on maintaining SLA agreements and handling customer inquiries. Supporting teams in the UK and Netherlands while utilizing travel platforms like Amadeus.
Branch Manager
Flight Centre
Aug 2011 - Feb 2023 (11 years 6 months)
Managed a team of travel consultants, ensuring sales targets and KPIs were met. Responsible for financial transactions and maintaining corporate accounts while negotiating rates with suppliers.
Conference and Event Sales Executive
Mercure Castle Hotel
Aug 2010 - Aug 2011 (1 year)
Oversaw the MICE database, managing corporate and personal events. Produced sales reports and developed ideas to maximize hotel revenue.
Conference and Events Executive
Principal Hayley
Feb 2010 - Aug 2010 (6 months)
Managed a portfolio of properties, dealing with government contracts and corporate events. Focused on revenue generation and maintaining brand standards.
Guest Service Manager
Days Inn
Mar 2009 - Feb 2010 (11 months)
Managed front desk operations and reservations, leading a team to uphold brand standards and enhance guest experiences.
Direct Passenger Sales
Gold Medal Travel
Mar 2008 - Mar 2009 (1 year)
Converted sales through telephone calls, exceeding targets and building a client base for travel packages.
Cruise Staff
Royal Caribbean, Silversea, Oceania
Apr 2006 - Mar 2008 (1 year 11 months)
Ensured guest satisfaction on cruises, handled complaints, and organized entertainment events.
Education
Degrees, certifications, and relevant coursework
HCHammersmith and West London College
BND, Travel and Tourism Management
2001 - 2003
Completed a BND in Travel and Tourism Management, equivalent to three A Levels. Gained knowledge in GDS Systems including Travelport, Amadeus, and Sabre.
Burlington Danes C.O.E Secondary School
Secondary School Diploma, General Education
Completed secondary education with qualifications in English, Science, Math, R.E, History, and Drama.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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