Mahima Reshmi

Managed restaurant operations, including staff payroll, shift allocations, and customer complaint resolution. Ensured compliance with food safety processes, managed stock levels, and liaised with suppliers. Drove business growth through social media management and performance analytics.

Handled high-net-worth clients, booking flights, hotels, and chauffeurs for VIP guests and Public services. Customised travel plans to meet specific client needs, ensuring seamless experiences. Maintained compliance with company policies and security requirements.

Ensured passenger safety and adherence to emergency procedures. Built rapport with diverse passengers, including assisting parents and infants. Managed in-flight service efficiently while maintaining excellent time management.

Managed ticket and support services for exhibitors and contracted events. Handled administrative tasks such as email, outbound calls, and invoice amendments. Effectively multitasked during busy periods to meet exhibitor needs efficiently.

Managed complex customer complaints, ensuring quick resolutions to reduce repeat call volume. Provided tailored solutions to customers, improving satisfaction and retention rates. Demonstrated empathy and patience while handling sensitive customer issues.

Contacted individuals exposed to COVID-19, providing guidance and safety protocols. Gathered and analysed sensitive health data, ensuring accurate reporting. Assisted individuals with medical concerns, demonstrating strong problem-solving skills and maintaining empathy in each case.

Completed A Levels in Law, Psychology, and History. Developed strong analytical and critical thinking skills through the study of these subjects.

Achieved GCSE qualifications, building a foundational knowledge across various subjects. Developed essential academic skills during this period.