Open to opportunities

nishanthi weeraratne

@nishanthiweeraratne

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Ambitious travel professional with extensive ticketing experience.

United Kingdom

Message

What I'm looking for

I am seeking a role that offers growth opportunities and allows me to utilize my ticketing expertise in a collaborative environment.

I am an ambitious individual with over 17 years of experience in the travel industry, specializing in ticketing and customer service. My journey began with a strong academic foundation, including an MBA in Innovative Management from the University of Coventry. Throughout my career, I have developed a deep understanding of ticketing processes and airline fare structures, which has allowed me to excel in various roles, from Ticket Desk Agent to Ticketing Executive.

My professional journey has been marked by a commitment to excellence and a passion for the travel industry. I have successfully managed ticketing operations for several airlines, ensuring compliance with fare rules and providing exceptional service to customers. My experience includes working with systems such as Amadeus, Galileo, and Sabre, where I have honed my skills in issuing tickets, processing refunds, and managing travel inquiries. I take pride in my ability to work under pressure and meet tight deadlines while maintaining a high level of accuracy and customer satisfaction.

In addition to my technical skills, I am a dedicated team player who enjoys mentoring colleagues and sharing my knowledge. I am now looking to leverage my extensive experience in a challenging new role that allows me to contribute to a dynamic team and continue my professional growth in the travel sector.

Experience

Work history, roles, and key accomplishments

Current

Ticket Desk Agent

Current

Menzies Aviation Ltd

May 2014 - Present (11 years 1 month)

Calculated and processed excess baggage payments through the airline's reservation system. Recalculated fares and reissued tickets on an ad-hoc basis to meet customer needs, ensuring revenue was maintained through correct fare rules.

Ticket Reissuance Customer Service Revenue Management

Ticketing Executive

Travel Republic

Nov 2012 - Dec 2013 (1 year 1 month)

Issued tickets (CAT 35, Net fares & Published Fares) using Amadeus and Worldspan systems. Processed airline refunds, revalidations, and reissues, and actioned schedule change queues.

Worldspan Ticket Processing Airline Refunds

Ticketing Consultant

Allison Brothers Travel

May 2009 - Apr 2012 (2 years 11 months)

Issued consolidated tickets accurately in accordance with respective contracts. Utilized BT/IT ticketing procedures across Sabre, Worldspan, and Amadeus systems.

Sabre Worldspan Consolidated Ticketing BT IT Procedures Contract Management

Senior Travel Consultant

Marco Polo Travels

Jan 2008 - Jun 2008 (5 months)

Dealt with direct passengers and managed customer-based accounts. Provided travel consultation services.

Customer Service Account Management

Senior Ticketing Consultant

Travel Pack Ltd

Sep 2003 - Dec 2007 (4 years 3 months)

Issued over 50 airline tickets using Galileo and Worldspan. Managed IATA TOD’s/PTA’s and issued consolidated tickets accurately using BT/IT/Net Remit procedures.

Galileo Worldspan IATA Ticketing Consolidated Ticketing BT IT Net Remit Procedures Ticketing

Travel Consultant

Sky Wings Travel Ltd

Jan 2002 - Dec 2003 (1 year 11 months)

Served as a senior travel sales consultant, engaging with direct passengers and managing customer-based accounts. Provided comprehensive travel sales support.

Customer Service Account Management Sales Consultant

Ticket Office Manager

Air Lanka Travels Ltd

Jan 2000 - Dec 2002 (2 years 11 months)

Managed a team of 7 ticketing and processing staff, overseeing daily departmental and operational functions. Ensured tickets were issued according to airline contracts and IATA fares using Galileo, Worldspan, and Amadeus CRS systems.

Team Management Ticketing Galileo Worldspan IATA Fares Reporting

Ticketing Coordinator

Travel Club Ltd

Jan 1999 - Dec 2000 (1 year 11 months)

Coordinated ticketing operations and supported the ticketing department. Assisted with various administrative and operational tasks related to ticket issuance.

Ticketing Administrative Support Customer Service Data Entry

Ticketing Assistant

Union Travels Ltd

Jan 1995 - Dec 1999 (4 years 11 months)

Provided assistance in ticketing operations, supporting the team with various tasks related to ticket processing and customer service. Gained foundational experience in the travel industry.

Ticketing Customer Service Data Management

Education

Degrees, certifications, and relevant coursework

University of Coventry

Master of Business Administration (MBA), Innovative Management

Achieved a Master of Business Administration (MBA) in Innovative Management. This program focused on modern management strategies and innovative business practices.

Pearson Edexcel

Extended Diploma, Strategic Management and Leadership

Passed the Edexcel BTEC Level 7 Extended Diploma in Strategic Management and Leadership. This qualification provided advanced skills in strategic planning and organizational leadership.

Secondary Education

GCSE (Advance Level), Commerce and Business Studies

Achieved GCSE (Advance Level) qualifications in Commerce & Finance, Accountancy, Economics, and Business Studies. This provided a strong academic foundation in core business principles.

Secondary Education

GCSE (Ordinary Level), General Studies

Completed GCSE (Ordinary Level) in a broad range of subjects including English Language, Mathematics, Science, and Commerce. This comprehensive curriculum developed foundational academic skills.

Air Lanka Ltd

IATA Academic Course, Passenger Air Fares and Ticketing

Successfully completed the IATA Academic course in Passenger Air Fares and Ticketing. This specialized training was organized by Air Lanka Ltd in Colombo.

British Council

Advance Air Fares & Ticketing (BA 2), Air Fares & Ticketing

Completed the Advance Air Fares & Ticketing (BA 2) course. This program was organized by the British Council in Colombo in liaison with British Airways.

Greenwich College and Management

Diploma, Travel and Tourism Management

Completed a Diploma in Travel and Tourism Management. The curriculum covered Air Travel, Travel Planning, Global Distribution Systems (Amadeus GDS), and Travel Geography.