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@nishanthiweeraratne
Ambitious travel professional with extensive ticketing experience.
United KingdomI am an ambitious individual with over 17 years of experience in the travel industry, specializing in ticketing and customer service. My journey began with a strong academic foundation, including an MBA in Innovative Management from the University of Coventry. Throughout my career, I have developed a deep understanding of ticketing processes and airline fare structures, which has allowed me to excel in various roles, from Ticket Desk Agent to Ticketing Executive.
My professional journey has been marked by a commitment to excellence and a passion for the travel industry. I have successfully managed ticketing operations for several airlines, ensuring compliance with fare rules and providing exceptional service to customers. My experience includes working with systems such as Amadeus, Galileo, and Sabre, where I have honed my skills in issuing tickets, processing refunds, and managing travel inquiries. I take pride in my ability to work under pressure and meet tight deadlines while maintaining a high level of accuracy and customer satisfaction.
In addition to my technical skills, I am a dedicated team player who enjoys mentoring colleagues and sharing my knowledge. I am now looking to leverage my extensive experience in a challenging new role that allows me to contribute to a dynamic team and continue my professional growth in the travel sector.
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Work history, roles, and key accomplishments
Menzies Aviation Ltd
May 2014 - Present (11 years 6 months)
Calculated and processed excess baggage payments through the airline's reservation system. Recalculated fares and reissued tickets on an ad-hoc basis to meet customer needs, ensuring revenue was maintained through correct fare rules.
Travel Republic
Nov 2012 - Dec 2013 (1 year 1 month)
Issued tickets (CAT 35, Net fares & Published Fares) using Amadeus and Worldspan systems. Processed airline refunds, revalidations, and reissues, and actioned schedule change queues.
Allison Brothers Travel
May 2009 - Apr 2012 (2 years 11 months)
Issued consolidated tickets accurately in accordance with respective contracts. Utilized BT/IT ticketing procedures across Sabre, Worldspan, and Amadeus systems.
Marco Polo Travels
Jan 2008 - Jun 2008 (5 months)
Dealt with direct passengers and managed customer-based accounts. Provided travel consultation services.
Travel Pack Ltd
Sep 2003 - Dec 2007 (4 years 3 months)
Issued over 50 airline tickets using Galileo and Worldspan. Managed IATA TOD’s/PTA’s and issued consolidated tickets accurately using BT/IT/Net Remit procedures.
Sky Wings Travel Ltd
Jan 2002 - Dec 2003 (1 year 11 months)
Served as a senior travel sales consultant, engaging with direct passengers and managing customer-based accounts. Provided comprehensive travel sales support.
Air Lanka Travels Ltd
Jan 2000 - Dec 2002 (2 years 11 months)
Managed a team of 7 ticketing and processing staff, overseeing daily departmental and operational functions. Ensured tickets were issued according to airline contracts and IATA fares using Galileo, Worldspan, and Amadeus CRS systems.
Travel Club Ltd
Jan 1999 - Dec 2000 (1 year 11 months)
Coordinated ticketing operations and supported the ticketing department. Assisted with various administrative and operational tasks related to ticket issuance.
Union Travels Ltd
Jan 1995 - Dec 1999 (4 years 11 months)
Provided assistance in ticketing operations, supporting the team with various tasks related to ticket processing and customer service. Gained foundational experience in the travel industry.
Degrees, certifications, and relevant coursework
UCMaster of Business Administration (MBA), Innovative Management
Achieved a Master of Business Administration (MBA) in Innovative Management. This program focused on modern management strategies and innovative business practices.
Extended Diploma, Strategic Management and Leadership
Passed the Edexcel BTEC Level 7 Extended Diploma in Strategic Management and Leadership. This qualification provided advanced skills in strategic planning and organizational leadership.
GCSE (Advance Level), Commerce and Business Studies
Achieved GCSE (Advance Level) qualifications in Commerce & Finance, Accountancy, Economics, and Business Studies. This provided a strong academic foundation in core business principles.
GCSE (Ordinary Level), General Studies
Completed GCSE (Ordinary Level) in a broad range of subjects including English Language, Mathematics, Science, and Commerce. This comprehensive curriculum developed foundational academic skills.
IATA Academic Course, Passenger Air Fares and Ticketing
Successfully completed the IATA Academic course in Passenger Air Fares and Ticketing. This specialized training was organized by Air Lanka Ltd in Colombo.
Advance Air Fares & Ticketing (BA 2), Air Fares & Ticketing
Completed the Advance Air Fares & Ticketing (BA 2) course. This program was organized by the British Council in Colombo in liaison with British Airways.
Diploma, Travel and Tourism Management
Completed a Diploma in Travel and Tourism Management. The curriculum covered Air Travel, Travel Planning, Global Distribution Systems (Amadeus GDS), and Travel Geography.
Computer Course, Word Processing
Completed a computer course focused on Word Processing in Colombo. Gained practical skills in document creation and formatting.
Software and tools used professionally
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