Rayan Ndawula
@rayanndawula
I lead airport service teams and deliver smooth VIP, premium, check-in, boarding, and ticketing experiences.
United Arab EmiratesWhat I'm looking for
At Emirates Airline in Dubai, I lead and mentor junior staff while overseeing VIP and premium passenger experiences. I resolve passenger complaints, denied boarding cases, special-needs requests, and ticket-related issues.
I bring over nine years of customer service and airport operations experience, including check-in, baggage handling, boarding, ticket sales, rebooking, upgrades, no-shows, and misconnections. I'm seeking to contribute my leadership and aviation operations experience in a supervisory airport services role.
Experience
Work history, roles, and key accomplishments
Senior Airport Services Agent
Emirates Airline
Jan 2021 - Present (5 years 8 months)
Lead and mentor junior staff to maintain high service standards. Oversee VIP and premium passengers' experience, resolve complaints, and facilitate check-in, baggage handling, and boarding procedures.
Senior Associate
M.H Alshaya International Company LLC
Jan 2019 - Dec 2021 (2 years 11 months)
Achieved and exceeded sales targets through effective up-selling and cross-selling. Maintained store presentation and inventory management, and managed customer interactions.
Sales Associate Cum Cashier
Affordables Fashion LLC
Jan 2017 - Dec 2018 (1 year 11 months)
Built strong customer relationships to enhance loyalty and repeat business. Assisted customers with product selection, ensuring high satisfaction levels.
Customer Service Representative
Airtel UG Ltd
Jan 2014 - Dec 2017 (3 years 11 months)
Handled customer inquiries via multiple channels, providing timely solutions. Sold company products and services while maintaining high service standards.
Airport Service Agent
Emirates Airline
Provided front-line customer service, assisting passengers with check-in, baggage handling, and boarding processes. Ensured compliance with airport regulations and safety protocols.
Education
Degrees, certifications, and relevant coursework
Athena Global Education
Diploma, Business Administration
Completed a diploma in business administration.
Mirembe College School
High School Diploma, General Studies
Completed upper secondary education and obtained a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Skills
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