Open to opportunities

shital gawali

@shitalgawali

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Experienced sales and visa processing specialist delivering compliance-driven visa services and travel sales.

United Arab Emirates

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What I'm looking for

I seek a client-focused role in visa services or travel sales where I can apply visa expertise, meet sales targets, mentor staff, and work within a compliance-driven, supportive team.

I am a results-driven Sales & Visa Processing Specialist with over 8 years of experience delivering end-to-end visa facilitation, ticketing, and travel insurance sales across the UAE. I consistently meet sales targets while ensuring rigorous compliance with international visa regulations.

My background includes hands-on visa submission work for major destinations (UK, USA, Canada, Australia, Schengen), training and mentoring new staff, and managing high-volume operations using GDS and Akbar portal systems. I combine strong client-relationship skills with effective problem-solving to resolve complaints and improve customer satisfaction.

I began my career in research and development and transitioned into travel and visa services, bringing a disciplined, process-oriented approach. I am committed to supporting teams, optimizing procedures, and delivering measurable results for employers and clients.

Experience

Work history, roles, and key accomplishments

Current

Sales Officer

Current

TME Holidays Travel Tourism L.L.C

Apr 2025 - Present (8 months)

Manage non-immigrant visa processing, hotel and GDS ticket reservations via Akbar portal, and drive monthly sales targets to meet revenue goals.

Visa Processing Akbar Portal Client Relationship Management Ticketing Sales Targets Documentation

Visa Processing Officer

Routes of Dubai

Apr 2023 - Apr 2025 (2 years)

Delivered end-to-end international visa processing and client support remotely while selling travel insurance packages and assisting corporate clients with online visa services.

Visa Processing client support Online Visa Services Documentation & Compliance Remote Operations Customer Service

Sales Officer, Visa Processing

One Vasco Tourism L.L.C

Nov 2018 - Apr 2022 (3 years 5 months)

Managed visa applications, hotel and ticket bookings, conducted staff training, contributed to pricing strategies, and resolved client complaints to improve satisfaction.

Visa Processing Ticketing Training Pricing Strategy Reception Customer Service

Visa Submission Officer

VFS Global

Feb 2016 - Nov 2018 (2 years 9 months)

Processed visa applications for UK, USA, Canada, Australia and Schengen, verified documents, managed payments and biometrics, and handled passport reconciliation and staff training.

Visa Submission Biometrics Passport Reconciliation Staff Training Payments & Compliance

Sr. R&D Executive

Deepak Nitrite Ltd

Jul 2005 - Mar 2010 (4 years 8 months)

Led R&D projects in organic chemistry focused on agro, specialty and dye intermediates, progressing from Trainee Chemist to Senior Executive over five years.

Dye Intermediates Process Development Team Leadership Technical Reporting