Open to opportunities

Jinkairys Suriel Santana

@jinkairyssurielsanta

I resolve account discrepancies and process accurate financial transactions in regulated, high-volume environments.

I've processed high-volume financial transactions and resolved account discrepancies at Banco Popular, maintaining accuracy, confidentiality, and regulatory compliance under production-driven deadlines.

Across Banco Popular, InfoCision, JCPenney, and Supermax, I've researched customer concerns, documented interactions precisely, and delivered timely resolutions in English and Spanish. I collaborate across teams, manage competing priorities, and escalate complex issues appropriately.

I'm also pursuing a Bachelor's degree in Computer Science at Polytechnic University of Puerto Rico, building analytical and technical skills in C++ and HTML.

Experience

Work history, roles, and key accomplishments

Bank Representative

Banco Popular

Apr 2026 - Jun 2026 (2 months)

Verified account information and processed financial transactions in compliance with banking regulations. Investigated and resolved transaction discrepancies, maintaining confidential records and meeting quality standards.

Financial Transactions Regulatory Compliance Documentation Review Problem Solving

Bilingual Communicator

InfoCision

Nov 2025 - Jan 2026 (2 months)

Researched customer account and product concerns, delivering timely resolutions while meeting quality standards. Communicated fluently in English and Spanish with a diverse customer base.

Customer Service Bilingual Communication Problem Solving Documentation Remote Work

Retail Sales Associate

JCPenney

Aug 2025 - Nov 2025 (3 months)

Resolved product and account questions for customers while processing financial transactions accurately. Collaborated with team members to meet service and operational goals.

Customer Service Financial Transactions Collaboration Problem Solving

Customer Service Representative

Supermax

Jan 2023 - May 2025 (2 years 4 months)

Processed high-volume customer transactions and balanced registers daily with strong accuracy. Resolved customer concerns professionally while maintaining positive relationships.

Cash Handling Customer Service Problem Solving