Zuleika Torres

I've managed the complete intake and onboarding pipeline for more than 1,000 new members annually at Ponce Experts S.C., creating a welcoming and accurate enrollment experience.

I maintain high-density databases, confidential records, accounts receivable, and executive correspondence with a focus on data integrity, privacy, and zero discrepancies.

As the primary phone and email contact, I resolve account issues and billing discrepancies using empathetic, client-first bilingual support in English and Spanish. I've also trained and mentored incoming administrative staff on internal systems and customer service standards.

My background includes hospitality and retail customer service, cash reconciliation, transaction processing, returns, and dispute resolution. I'm ready to bring my dedicated home office, high-speed internet, and adaptable approach to a remote customer service, data entry, or intake support role.