jinal Jayakrishnan

Managed daily delivery operations for public sector clients, leading process improvements that enhanced team productivity and compliance. Partnered with HR and technology teams to implement tools that streamline workflow and improve service tracking.

Supported end-to-end operations for LOA programs; managed onboarding, training, and documentation processes. Led internal compliance projects and partnered with workforce analytics to monitor SLA performance.

Led eligibility authorization workflows; identified process gaps and deployed solutions to improve turnaround. Documented and trained team members on new SOPs; monitored KPIs and shared data-driven insights with leadership.

Developed and implemented process improvements and data collection models to improve recruitment and onboarding flow. Built and maintained service documentation and training collateral, ensuring compliance with HR protocols.

Currently pursuing a Graduate Certificate in Data Analytics. Developing skills in data interpretation, statistical analysis, and data-driven decision-making.

Completed a Master of Business Administration with a specialization in Finance. Gained expertise in financial management, strategic planning, and business operations.

Obtained a Bachelor's degree in Management Studies. Developed foundational knowledge in business administration, organizational behavior, and management principles.

Completed a certificate program focusing on Strategic Risk and Responsibility. Acquired knowledge in identifying, assessing, and mitigating strategic risks within an organizational context.

Completed an online certificate program in HR Management. Focused on key human resources functions, including talent acquisition, employee relations, and HR strategy.