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jinal Jayakrishnan

@jinaljayakrishnan

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Experienced Recruitment Operations Lead specializing in process optimization.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, encourages continuous improvement, and offers opportunities for professional growth.

As a Recruitment Operations and Service Delivery Lead with over 8 years of experience, I have a proven track record in driving process improvements and ensuring compliance in large-scale HR environments. My expertise lies in project management, ATS optimization, and data analysis, allowing me to enhance stakeholder experiences and implement scalable recruitment solutions.

In my current role at Accenture, I manage daily delivery operations for public sector clients, leading initiatives that boost team productivity and compliance. I partner with HR and technology teams to streamline workflows and improve service tracking, while also leveraging performance metrics to monitor KPIs and identify areas for improvement.

Throughout my career, I have consistently focused on operational excellence and change enablement. My experience includes leading internal compliance projects, developing training materials, and implementing best practices that prepare teams for audits and operational scaling. I am passionate about continuous improvement and dedicated to fostering a collaborative work environment.

Experience

Work history, roles, and key accomplishments

Current

Team Lead – Customer Service Delivery

Current

Accenture

Jan 2023 - Present (2 years 6 months)

Managed daily delivery operations for public sector clients, leading process improvements that enhanced team productivity and compliance. Partnered with HR and technology teams to implement tools that streamline workflow and improve service tracking.

Process Improvement Compliance HR Technology Project Management Data Analysis Operational Readiness

Team Lead – Leave of Absence Operations

Accenture

Jan 2021 - Present (4 years 6 months)

Supported end-to-end operations for LOA programs; managed onboarding, training, and documentation processes. Led internal compliance projects and partnered with workforce analytics to monitor SLA performance.

Leave Of Absence Operations Onboarding Training Documentation Compliance SLA Operational Scale

Benefit Authorization Lead

CVS Health

Jan 2020 - Present (5 years 6 months)

Led eligibility authorization workflows; identified process gaps and deployed solutions to improve turnaround. Documented and trained team members on new SOPs; monitored KPIs and shared data-driven insights with leadership.

Process Improvement SOP Development Training KPIs Data Analysis Workflow Optimization

Service Manager – Client Support

AJV Services Ltd.

Jan 2017 - Present (8 years 6 months)

Developed and implemented process improvements and data collection models to improve recruitment and onboarding flow. Built and maintained service documentation and training collateral, ensuring compliance with HR protocols.

Process Improvement Data Collection Recruitment Onboarding Documentation Training HR Protocols Compliance Workflow Optimization Collateral Development

Education

Degrees, certifications, and relevant coursework

York University

Graduate Certificate, Data Analytics

Currently pursuing a Graduate Certificate in Data Analytics. Developing skills in data interpretation, statistical analysis, and data-driven decision-making.

University of Mumbai

MBA, Finance

Completed a Master of Business Administration with a specialization in Finance. Gained expertise in financial management, strategic planning, and business operations.

University of Mumbai

Bachelors, Management Studies

Obtained a Bachelor's degree in Management Studies. Developed foundational knowledge in business administration, organizational behavior, and management principles.

University of St. Thomas

Certificate, Strategic Risk and Responsibility

Completed a certificate program focusing on Strategic Risk and Responsibility. Acquired knowledge in identifying, assessing, and mitigating strategic risks within an organizational context.

Cornell University

Certificate, HR Management

Completed an online certificate program in HR Management. Focused on key human resources functions, including talent acquisition, employee relations, and HR strategy.