Irum Mehboob
@irummehboob
I investigate financial crime risks and deliver accurate, customer-focused case handling.
United KingdomWhat I'm looking for
I've handled financial crime cases for Santander through Blue Arrow, working across customer due diligence, KYC reviews, sanctions, payments checks, high-risk EDD, PEP reviews, and transaction analysis. I assess customer information using a risk-based approach, identify suspicious activity, and review CDD work completed by others.
My background also includes customer support at eBay and fleet care at Vauxhall, where I resolved customer issues, maintained CRM records, coordinated with dealerships and internal teams, and produced customer reports. I bring clear communication, active listening, accurate administration, and a strong commitment to confidential, professional service.
Experience
Work history, roles, and key accomplishments
Field Telephone Interviewer
Field Locker
Mar 2026 - Present (5 months)
Conducted telephone surveys with businesses and the public, building rapport and encouraging participation. Accurately entered responses into computer systems and met daily productivity and quality targets.
Case Handler - Financial Crime
Blue Arrow
Jan 2023 - Nov 2024 (1 year 10 months)
Worked with multinational professional services networks and departments within Santander UK, including Deloitte, Genpact, Momenta, and KPMG, focusing on customer due diligence. Conducted KYC reviews using a risk-based approach and analyzed transaction data to identify suspicious activity.
Took ownership of customer issues, ensuring resolution and keeping customers updated. Logged and tracked all information related to customer issues and achieved quality, satisfaction, and metric-driven targets.
Fleet Care Advisor
Vauxhall Head Office
Oct 2018 - May 2020 (1 year 7 months)
Worked as a Customer Care Advisor in the Fleet department, reporting directly to the regional sales manager. Maintained up-to-date logs in the CRM system for vehicles on lease, handled incoming fleet calls, and made outbound calls to dealerships.
Education
Degrees, certifications, and relevant coursework
Birmingham City University
Bachelor of Arts, Criminology and Sociology
2013 - 2016
Pursued a BA (Hons) in Criminology and Sociology, developing a strong understanding of social structures and criminal behavior.
Luton Sixth Form College
A Level and BTEC, Law and Health and Social Care
2010 - 2012
Completed A Level in Law and BTEC Health and Social Care (Level 3), gaining foundational knowledge in legal and social care principles.
Icknield High School
GCSE, General Education
2004 - 2009
Earned 8 GCSEs including English, Science, and Mathematics, establishing a solid academic foundation.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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