Jimena Rodríguez
@jimenarodrguez
Personable customer service and sales team leader with 3+ years experience.
Costa RicaWhat I'm looking for
My name is Jimena Rodríguez, and I am a dedicated Customer Service Team Leader with over three years of experience in customer experience, sales, and people management. I am passionate about providing outstanding customer service and leading teams towards success. Currently, I work at Infosys BPM for Verizon Communications, where I develop personalized action plans focused on improving key performance indicators (KPIs) and successfully build sales-focused programs and reward activities.
Throughout my career, I have honed my skills in effective communication, organization, and problem-solving. As a Subject Matter Expert, I provide floor support for training and production teams, ensuring that our staff is well-equipped to meet customer needs. My experience as a Store Assistant has also allowed me to develop strong customer service skills, responding to client orders and requests through various social media platforms while managing in-store operations.
Experience
Work history, roles, and key accomplishments
Customer Service Team Leader
Infosys BPM for Verizon Communications
Aug 2023 - Present (2 years 10 months)
Leading a customer service and sales team, focusing on improving key performance indicators through personalized action plans. Responsible for building sales programs and coordinating team engagement activities.
Store Assistant
Attila Colectiva
Jun 2022 - Jan 2023 (7 months)
Designed content for social media and provided in-store customer service. Managed client orders and requests through various platforms, ensuring a smooth customer experience.
Education
Degrees, certifications, and relevant coursework
Universidad D D E
Licentiate Degree, Industrial Engineering
2021 -
Activities and societies: Weekly product presentation leader and engagement team coordinator.
Pursuing a Licentiate degree in Industrial Engineering with a focus on developing personalized action plans for KPI improvement.
Los Angeles School
High School Diploma, General Education
2016 - 2020
High school studies completed with a focus on developing foundational skills for further education and career opportunities.
Availability
Location
Costa RicaAuthorized to work in
Job categories
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