Jimena Rodríguez

My name is Jimena Rodríguez, and I am a dedicated Customer Service Team Leader with over three years of experience in customer experience, sales, and people management. I am passionate about providing outstanding customer service and leading teams towards success. Currently, I work at Infosys BPM for Verizon Communications, where I develop personalized action plans focused on improving key performance indicators (KPIs) and successfully build sales-focused programs and reward activities.

Throughout my career, I have honed my skills in effective communication, organization, and problem-solving. As a Subject Matter Expert, I provide floor support for training and production teams, ensuring that our staff is well-equipped to meet customer needs. My experience as a Store Assistant has also allowed me to develop strong customer service skills, responding to client orders and requests through various social media platforms while managing in-store operations.