At The Coca-Cola Company, I support employees across the United States, Canada, Costa Rica, Argentina, Brazil, and Mexico, managing HR cases, employment verifications, payroll discrepancies, and benefits reimbursement claims.
I previously led a remote customer support team of 17 at IYOVIA, overseeing daily operations, escalations, quality assurance, vendor delivery, and performance coaching. I reduced new-hire ramp-up time by 25%, from two months to six weeks, through onboarding and training initiatives.
I use Zendesk, Monday.com, Microsoft Dynamics, Workday, UKG Pro, Excel, Google Sheets, and basic SQL to maintain accurate operations and turn service metrics into improvement opportunities.
I've also supported customers with billing, commissions, and account issues, and translated internal and customer-facing content across Spanish, English, and Portuguese.
