Jonathan Biard

Provide diagnostic clinical application support across Radiology, Cardiology, Neurology and Radiation Oncology; led Level 4 projects and modality integrations for multiple facility launches, improving interoperability and system reliability.

Supported diagnostic clinical applications and collaborated with vendors and internal teams to resolve interface and application incidents, achieving high first-call resolution and service restoration.

Provided service desk application support, diagnosing and resolving system issues across clinical and administrative systems to minimize downtime and support operational continuity.

Delivered IS service desk and identity/access management support for BayCare, provisioning accounts and supporting clinical applications and SSO tools across the enterprise.

Led the IT service desk team, coordinating support efforts and improving incident response processes to ensure timely resolution of end-user issues.

Designed, coded, and implemented functional programs and reports using Visual Basic and PICK to streamline business processes and improve operational efficiency.

Provided field IT support for hardware and software, troubleshooting PCs, thin clients, printers and network devices to restore services and maintain client operations.

Attended Florida State University; pursued higher education studies related to information technology and systems analysis.

Attended Tallahassee Community College; completed coursework supporting technical and computer science skill development.